Salesforce Administrator

SE Health; Markham; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading healthcare organization in Canada seeks a Salesforce Administrator to enhance patient care through technology. This role will support the implementation and maintenance of Salesforce systems, handle service requests, and focus on user management. Candidates should have strong problem-solving skills and at least two years' experience in both Salesforce and a healthcare setting.

Benefits

Competitive pay

Comprehensive benefits

Pension plan

Work-life balance

Qualifications

• Minimum 2 years' experience in a Salesforce Administrator role.
• Experience in a healthcare setting desired.
• Hands-on experience with Salesforce configurations and security.

Responsibilities

• Support ongoing maintenance and enhancements of Salesforce.
• Act as the first point of contact for Salesforce support tickets.
• Participate in implementation activities including training and testing.

Skills

User Management

Problem Solving

Communication

Team Collaboration

Time Management

Education

Salesforce Certified Administrator

Platform App Builder Certification

Service Cloud Consultant

Job description

Are you excited by the idea of using technology to transform healthcare? Are you prepared to lead a significant transformation project that will enhance patient care and healthcare delivery for thousands of patients? If you're a Salesforce Administrator with healthcare experience, and you're passionate about driving meaningful change, we want you on our team!

Role Overview:

• The Salesforce Administrator will play a critical role in supporting the implementation and ongoing maintenance and enhancements of Salesforce Health, Sales, Service, and Experience Cloud as part of a large business and clinical transformation initiative at SE Health.
• This position involves collecting feedback from end-users, supporting Tier 1 and 2 service requests, and handling basic administrative tasks.
• SE Health is a people-first company and a member of our technology portfolio. You help us put people first by designing and supporting their system solutions.
• With this in mind, you should enjoy all aspects of user management, including support tickets, training, and designing solutions with user experience as a priority.

Key Responsibilities:

• Participate in all implementation activities, including design workshops, technical architecture workshops, SCRUM ceremonies, testing, training, and rollout.
• Operate as the first point of contact for Salesforce support tickets.
• Complete new configurations as assigned by the Scrum team.
• Provide Tier 1 and 2 user and technical support.
• Stay up to date with Salesforce credentials and platform innovations.

Qualifications:

• Minimum 2 years' experience in a Salesforce Administrator role.
• Minimum 2 years' experience in a healthcare setting.
• Extensive experience with declarative configurations and automation (e.g., Fields, Record Types, Page Layouts, Lightning Pages, Validation Rules, Security Configurations, Lightning Flows).
• Familiarity with Apex, Visualforce, and Lightning Components.
• Deep hands-on experience with security and access controls within Salesforce.
• Ability to understand business needs/requirements and document them in user stories format.
• Managing business stakeholders and providing regular updates.
• Ability to create and manage complex reports and dashboards.
• Skilled at time management.
• Strong problem-solving skills.
• Excellent communication skills, both written and verbal.
• Excellent collaboration and teamwork skills: you’ll be working with both technical and non-technical colleagues to deliver meaningful results.

Certifications:

• Salesforce Certified Administrator (required)
• Platform App Builder Certification (preferred)
• Service Cloud Consultant (preferred)
• OmniStudio Consultant (preferred)
• Experience Cloud Consultant (preferred)

About SE Health:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client realize their most meaningful goals for health and well-being. We are an inclusive workplace offering competitive pay, benefits, pension, and work-life balance. We’re a great place to work, and we hope you’ll join our team.

For the health and safety of our patients/clients, employees, and the greater good of public health, SE Health requires those who wish to work for us to be fully vaccinated against COVID-19. Fully vaccinated means receiving both doses of the COVID-19 vaccine and 14 days have passed since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [e-mail] at your earliest convenience.