Salesforce Administrator

Saint Elizabeth; Markham; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading healthcare organization seeks a Salesforce Administrator to enhance patient care through technology. This role involves implementing and maintaining Salesforce solutions, supporting users, and collaborating with teams to deliver impactful results. Join us in making a difference in healthcare delivery across Canada.

Benefits

Competitive pay

Benefits and pension

Work-life balance

Inclusive workplace

Qualifications

• Minimum 2 years' experience as Salesforce Administrator
• Experience in healthcare setting
• Deep experience with Salesforce configurations and automation

Responsibilities

• Support Salesforce implementation and maintenance.
• Manage support tickets and user configurations.
• Participate in design workshops and provide technical support.

Skills

Team collaboration

Problem-solving

Communication

Education

Salesforce Certified Administrator

Job description

Are you excited by the idea of using technology to transform healthcare? Are you prepared to lead significant transformation projects that will enhance patient care and healthcare delivery for thousands of patients? If you're a Salesforce Administrator with healthcare experience, and you're passionate about driving meaningful change, we want you on our team!

Role Overview:

• The Salesforce Administrator will play a critical role in supporting the implementation and ongoing maintenance and enhancements of Salesforce Health, Sales, Service, and Experience Cloud as part of a large business and clinical transformation initiative at SE Health.
• This position involves collecting feedback from end-users, supporting Tier 1 and 2 service requests, and handling basic administrative tasks.
• SE Health is a people-first company and a member of our technology portfolio. You help us put people first by designing and supporting their system solutions.
• With this in mind, you should enjoy all aspects of user management, including support tickets, training, and designing solutions with user experience as a priority.

Key Responsibilities:

• Participate in all implementation activities including design workshops, technical architecture workshops, SCRUM ceremonies, testing, training, and roll-out.
• Operate as the first point of contact for Salesforce support tickets.
• Complete new configurations as assigned by the Scrum team.
• Provide Tier 1 and 2 user and technical support.
• Stay up-to-date with Salesforce credentials and platform innovations.

Qualifications:

• Minimum 2 years' experience in a Salesforce Administrator role
• Minimum 2 years' experience in a healthcare setting
• Extensive experience with declarative configurations and automation (e.g., Fields, record types, page layouts, Lightning pages, validation rules, security configurations, Lightning flows)
• Familiarity with Apex, Visualforce, and Lightning components
• Deep hands-on experience of security and access controls within Salesforce
• Ability to understand business needs/requirements and document them in user stories format
• Managing business stakeholders and providing regular updates
• Ability to create and manage complex reports and dashboards
• Skilled at time management
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Excellent collaboration and teamwork skills: you’ll be working with both technical and non-technical colleagues to deliver meaningful results.

Certifications:

• Salesforce Certified Administrator (required)
• Platform App Builder Certification (preferred)
• Service Cloud Consultant (preferred)
• OmniStudio Consultant (preferred)
• Experience Cloud Consultant (preferred)

About SE Health:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client realize their most meaningful goals for health and well-being. We are an inclusive workplace offering competitive pay, benefits, pension, and work-life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and the greater good of public health, SE Health requires those who wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means receiving both doses of the COVID-19 vaccine and 14 days have passed since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [e-mail] at your earliest convenience.