Administrator, Salesforce - Front Office

Atlantic Packaging Products Ltd.; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a Salesforce Administrator to enhance its digital capabilities. In this pivotal role, you will support and optimize the Salesforce platform, ensuring it aligns with evolving business needs. Collaborating with cross-functional teams, you will lead the customization of workflows, manage data quality, and implement automation solutions. This position offers a dynamic environment where your contributions will directly impact the organization's success. If you are passionate about leveraging technology to drive business outcomes and enjoy working in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 5+ years of experience managing Salesforce environments with 100+ users.
• Advanced skills in building custom apps, objects, and reports.

Responsibilities

• Provide end-user support and troubleshoot Salesforce issues.
• Configure and maintain the Salesforce instance to meet business needs.

Skills

Salesforce Administration

Data Management

Office 365

Agile/Scrum

Interpersonal Skills

Education

University Degree in Business or Information Technology

Salesforce Administration Certification

Tools

Salesforce

Jira

Confluence

Zendesk

ServiceNow

Job description

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The Opportunity

The Salesforce Administrator is an integral team member of Atlantic’s Enterprise Applications group responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

The Salesforce Administrator will be responsible for day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. This role will lead the continued development of our Salesforce.com environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information. They will work closely with functional and regional leaders, subject matter experts, and systems integrators to identify, develop, and deploy new business processes and functionality within a structured CRM strategy. They will also support data management activities including complex data loading and data cleansing to organizational standards.

Location

Scarborough, Ontario (currently hybrid)

Responsibilities

1. Provide end user support and troubleshooting assistance, ensuring timely resolution.
2. Configure, customize, and maintain the Salesforce instance to align with evolving business needs.
3. Collaborate with stakeholders to gather requirements, design solutions, and implement changes.
4. Customize and configure the platform to suit workflows, processes, and data models, integrating with external applications as needed.
5. Create and maintain custom objects, fields, formulas, workflows, validation rules, and process builder flows.
6. Design and implement automation such as flows, approval processes, and triggers.
7. Develop custom reports, dashboards, and visualizations.
8. Manage user profiles, roles, permissions, and security settings.
9. Manage data quality, including complex data loading and cleansing activities.
10. Monitor system performance, troubleshoot issues, and optimize performance and scalability.
11. Conduct system audits, prepare for upgrades, and manage data feeds and integrations.
12. Stay updated with Salesforce platform updates, releases, and best practices.
13. Facilitate training sessions, create documentation, and support staff in adopting new functionalities.
14. Collaborate with cross-functional teams including sales, marketing, customer service, and finance.

Role Requirements

1. University Degree in Business, Information Technology, or related field.
2. Certification in Salesforce Administration or Advanced Administrator.
3. 5+ years of experience managing Salesforce environments with 100+ users.
4. Advanced skills in building custom apps, objects, formulas, workflows, reports, and dashboards.
5. Proficiency in automation to solve complex business problems.
6. Experience with large data sets and data management within Salesforce and data lakes.
7. Proficient in Office 365, especially Excel.
8. Experience with Atlassian tools like Jira and Confluence, and ticketing systems such as Zendesk or ServiceNow.
9. Experience in data governance and management.
10. Experience working in Agile/Scrum environments.
11. Experience in business analysis, elicitation, and documentation.
12. Excellent interpersonal skills and ability to build collaborative relationships.
13. Fluent communication in French is an asset.

Competencies

Customer Focus: Demonstrates prioritization of customer needs, responds effectively, and keeps customers informed.

Decision Quality: Gathers sufficient information, assesses risks and benefits, and communicates implications.

Drive for Results: Achieves results within timelines, pursues goals energetically, and persists despite setbacks.

Leadership: Demonstrates integrity, motivates others, and models organizational values.

Teamwork: Contributes ideas, communicates openly, and fulfills commitments.

Ownership: Thinks and acts like an owner, upholds values, and is responsible for results.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Packaging and Containers Manufacturing