Sales Technical Support Specialist

Dana; Ontario; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Sales Technical Support Specialist to enhance customer experiences in a hybrid role. This position offers the opportunity to work closely with sales teams and customers, providing essential support in the supply chain and logistics process. The ideal candidate will thrive in a fast-paced environment, leveraging strong analytical and problem-solving skills to foster relationships and ensure customer satisfaction. Join a dynamic team that values innovation and efficiency in the automotive sector, where your contributions will directly impact the success of the organization.

Qualifications

• Experience in the bearing and power-transmission industry.
• Fluent in English; French speaking is a plus.

Responsibilities

• Answer customer inquiries via phone and email.
• Assist with internal and external activities related to products.
• Enter quotations and sales orders into the ERP system.

Skills

Analytical Skills

Problem-Solving

Conflict Resolution

Customer Service

Multi-tasking

Education

High School Diploma

Tools

ERP System

Industrial Handling Equipment

Job description

Join to apply for the Sales Technical Support Specialist role at Dana Incorporated.

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Position Overview:

Dana SAC Canada Limited is seeking a Sales Technical Support Specialist. This is a hybrid position responsible for all aspects of the customer experience. The individual will gain excellent experience and understanding of the entire sales process by working with outside sales and internal teams to grow existing customers and create new ones while providing supply chain and logistics support. This position requires the ability to follow operations guidelines.

Essential Duties and Responsibilities:

• Answer customer inquiries via phone, email, etc., in an inside sales role.
• Assist with internal and external activities related to our products, including collecting data from customers to aid in correct product selection.
• Support customer requests by collaborating with global teams to ensure timely responses (pricing, quotations, follow-up).
• Enter quotations and sales orders into our ERP system.
• Build and develop relationships with our customer base.
• Perform all responsibilities safely, following guidelines and work instructions.
• Maintain accurate records and a clean, organized work area.

Qualifications and Requirements:

• Experience in the bearing and power-transmission industry.
• Fluent in English; French speaking is a plus.
• Strong analytical, problem-solving, and conflict resolution skills.
• Experience operating industrial handling equipment (overhead cranes, forklifts, strapping machines).
• Ability to work independently, multi-task, prioritize, and manage time effectively in a fast-paced environment.

Education and Experience:

• High School diploma or equivalent.
• Basic computer skills and inventory software familiarity.
• Mechanical inclination.
• 1-2 years of assembly experience in a manufacturing environment.
• Ability to lift 50 lbs and stand for approximately 95% of the time.
• Electric forklift license.

Work Environment:

Office and warehouse settings.

We are an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.