Casual Program Support Specialist - Level 2

Achēv; Mississauga; Remote; CAD 35,000 - 55,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen Program Support Specialist Level 2, der für die Moderation von PD-Webinaren verantwortlich ist. Diese spannende Rolle erfordert sowohl Tages- als auch Abendverfügbarkeit und bietet die Möglichkeit, mit einer Vielzahl von Teilnehmern zu interagieren. Der ideale Kandidat bringt Erfahrung im Kundenservice mit, ist detailorientiert und hat Kenntnisse in der Nutzung von Technologien wie BigBlueButton. Dies ist eine großartige Gelegenheit, um in einem unterstützenden und integrativen Umfeld zu arbeiten, das sich für die Förderung der Vielfalt und die Unterstützung von Neuzugewanderten einsetzt.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder in der administrativen Unterstützung.
• TESL Ontario-Mitgliedschaft in gutem Zustand erforderlich.

Responsibilities

• Moderation von Webinaren und Unterstützung der Teilnehmer über den Chat.
• Verfolgen und Dokumentieren der Teilnehmeranwesenheit und Feedback.

Skills

Kundenservice

Kommunikation

MS Office Suite

Detailorientierung

Zeitmanagement

Education

Post-secondary degree in a relevant discipline

Tools

BigBlueButton

Job description

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At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive. We thrive in a OneAchev culture where collaboration and an integrated service delivery positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

Summary

Program Support Specialist Level 2 is responsible for PD webinar moderation in the Language Curriculum Training Services project. This role works remotely on a casual basis. The successful candidates must reside in Ontario.

We are seeking one candidate with daytime availability and one with after-hours availability (after 4:30 p.m.).

Weekday daytime afternoon/early evening availability – hours vary as needed. Each webinar runs from 1.5 to 2 hours; webinars are held approximately twice per month throughout the fiscal year, including July and August.

This position reports to the Project Manager, Language Curriculum Training Services.

Duties & Responsibilities

• Provide basic webinar moderation, working within the BigBlueButton platform.
• Respond promptly to webinar participant needs/challenges as they arise.
• Assist webinar participants via the chat box.
• Monitor and address issues with open mics or cameras during webinars.
• Provide prompts in the chat box for instructions and feedback collection.
• Track and document participant attendance, including late arrivals and early departures.
• Use the provided MS Word template to record:
• Participant attendance details
• Feedback poll results
• Chat box text

Qualifications

• TESL Ontario membership in good standing.
• Resident of Ontario.
• Post-secondary degree in a relevant discipline.
• At least 1 year of customer service or administrative support experience.
• Proficient in MS Office suite.
• Strong customer service, communication, interpersonal, collaboration, and detail-oriented skills.
• Good time management skills.
• Ability to learn new technology.
• Availability during weekday daytime, late afternoon, and early evening.

Assets

• LINC sector knowledge or experience.
• Interest in current topics in language training.
• Experience with BigBlueButton.
• Prior webinar moderation experience.

We welcome applications from diverse backgrounds and are committed to an inclusive, barrier-free work environment. If interested, please apply via our website: www.achev.ca.