Sales Team Manager - Calgary

Neilson Financial Services Ltd; Calgary; On-site; CAD 80,000 - 85,000; Full time

Job summary

Neilson Financial Services Ltd is seeking a Sales Team Manager to lead our team of Sales Advisors, delivering customer-centric, high-energy leadership and coaching. The role emphasizes coaching sessions, team meetings, and performance tracking to drive outstanding results.

The position requires experience in inside sales or contact centers within insurance, a strong leadership record, and a willingness to work a 37.5-hour week (with possible weekends). Bilingual French/English is an asset.

Qualifications

• Proven expertise in inside sales or contact center environments.
• Extensive management experience within the insurance industry.
• Results-driven professional known for integrity and genuine customer empathy.
• Natural leadership abilities to inspire and guide a team of high-achieving sales professionals.
• Background in hands-on sales coaching and skill development.
• Outstanding communication skills with ability to make an immediate positive impact.

Responsibilities

• Orchestrating optimal sales performance by fostering a customer-focused, high-energy atmosphere within the team.
• Conducting impactful one-on-one coaching sessions with Sales Advisors.
• Inspiring and engaging the team through meetings, Buzz sessions, and incentives.
• Managing weekly and monthly trackers, dashboards, and performance reports.
• Staying up to date with insurance products, processes, and competition.
• Communicating changes and new initiatives in a positive, engaging way.
• Contributing to the team's success and the company's objectives.

Skills

Inside sales

Contact center

Leadership

Coaching

Communication

Education

Life License

LLQP

Job description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

We are seeking a Sales Team Manager with exceptional skills and talents. In this role, you will lead our team of Sales Advisors, cultivating a customer-centric, collaborative, and high-achieving environment. The ideal candidate will elevate team performance and ensure excellence at every turn.

Duties & Responsibility

As the Sales Team Manager your primary responsibilities will include:

• Orchestrating optimal sales performance by fostering a customer-focused, high-energy atmosphere within the team.
• Conducting impactful one-on-one sessions with Sales Advisors, offering personalized coaching and development plans to enhance their performance.
• Inspiring and engaging the team through effective team meetings, Buzz sessions, and incentives to consistently achieve outstanding results.
• Managing the completion and timely updating of weekly and monthly trackers, dashboards, and performance reports, taking full accountability for team results.
• Staying up to date with insurance products, processes, industry best practices, and competitor activity.
• Upholding a positive, supportive, and engaging leadership style when communicating changes, updates, or launching new initiatives.
• Making a substantial contribution to the team's success and the company's overall objectives.
• Embodying the core values of the company: Customer Focused, Results Driven, and Team Spirited.

Qualifications

• Proven expertise in inside sales or contact center environments.
• Extensive management experience within the insurance industry.
• Results-driven professional known for integrity and genuine customer empathy.
• Natural leadership abilities to inspire and guide a team of high-achieving sales professionals.
• Background in hands-on sales coaching and skill development.
• Outstanding communication skills, with the ability to make an immediate positive impact in conversations.
• Ambitious mindset focused on continuous improvement and innovative thinking.
• Open-minded and adaptable to new approaches, challenging traditional industry norms.
• Willingness to commit to a 37.5-hour workweek, potentially including weekends (Monday to Saturday) as needed.
• Preferred active Life License and LLQP qualification.
• Bilingual proficiency in French and English, a significant asset

Attributes

• Exemplary customer-centric approach.
• Exceptional leadership and coaching capabilities.
• Strong organizational and analytical skills.
• Proficiency in performance tracking and reporting.
• Adaptive to change and proactive in driving initiatives.
• Devoted to upholding company values.

Additional Information

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Base Salary Range:

$80,000-$85,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position.

Accessibility for Job Applicants:

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer:

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.