Regional Manager, Client Relationships

Canada Life; Toronto; Hybrid; CAD 91,000 - 141,000; Full time

Benefits offered by this job

Education reimbursement

Health & Wellness benefits

Volunteer day

Pension/retirement plan

Job summary

Canada Life in Toronto is seeking a Regional Manager, Client Relationships to lead a team delivering an industry-leading client relationship service for our group retirement clients. You will drive retention, growth, and portfolio performance while collaborating with Sales and Operations to achieve business outcomes.

This hybrid role offers opportunities for growth in a dynamic environment, with exposure to national initiatives and a focus on talent development, client satisfaction, and

Qualifications

• 5+ years of experience in the Canadian insurance and/or financial industry.
• Demonstrated leadership capabilities; coaching, developing and fostering a high‑performance team.
• Proven ability to create a high‑energy, collaborative culture where teams thrive.
• Passion for service excellence, creating connections with clients, and making a difference.

Responsibilities

• Develop and execute regional strategies to drive client retention, growth, and overall portfolio performance.
• Lead, coach, and develop a high‑performing team, setting clear expectations and fostering accountability.
• Provide direction and oversight to ensure high‑quality delivery across client relationships and plan administration.
• Partner with Sales, Operations, and regional leaders to align on client strategy and drive business outcomes.
• Build and maintain strong relationships with key clients, consultants, and distribution partners.
• Oversee resource planning and workload management to ensure team efficiency and scalability.
• Act as escalation point for complex client situations and ensure timely resolution.
• Represent Canada Life in the market through industry events and client engagement.

Skills

Leadership

Client relationships

Strategic planning

People development

Stakeholder management

Job description

Permanent Full Time

We are looking for a Regional Manager, Client Relationships

This role focuses on leading a team of professionals to deliver an industry-leading, client relationship focused service experience to our group retirement clients. It offers challenging and meaningful work in a fast-paced work environment, exciting opportunities with room to grow and develop, as well as a range of work day-to-day. Your motivation, creativity, and nimble decision‑making skills along with internal and external partnerships will help you to meet and even exceed a variety of objectives.

What You Will Do

• Develop and execute regional strategies to drive client retention, growth, and overall portfolio performance, while contributing to national initiatives and best practices


• Lead, coach, and develop a high‑performing team, setting clear expectations and fostering a culture of accountability, continuous improvement, and excellence


• Provide direction and oversight to ensure consistent, high‑quality delivery across client relationships, plan administration, and stakeholder support


• Partner closely with Sales, Operations, and other regional leaders to align on client strategy, resolve complex issues, and drive business outcomes


• Build and maintain strong relationships with key clients, consultants, and distribution partners, reinforcing Canada Life’s value proposition


• Oversee resource planning and workload management to ensure team efficiency, scalability, and effective support of client needs


• Act as an escalation point for complex client situations, providing guidance and ensuring timely, effective resolution


• Represent Canada Life in the market through industry events, client engagement, and thought leadership, enhancing regional visibility and brand presence


• Foster regional engagement and alignment, ensuring the team is connected to broader organizational priorities and direction

What You Will Bring

• 5+ years of experience in the Canadian insurance and/or financial industry


• Demonstrated leadership capabilities; coaching, developing and fostering a high‑performance team


• Highly adaptable, driven to develop talent and help people be their best


• Proven ability to create a high‑energy, collaborative culture where teams thrive


• Passion for service excellence, creating connections with clients, and making a difference


• Track record of consistently achieving strategic business objectives


• High emotional intelligence and ability to help influence thinking and behaviours


• Strong understanding of Group Retirement Services and key stakeholders


• Post‑secondary education or equivalent work experience


• Industry designations RPA and GBA are considered an asset

This position will be located in the Toronto head office and follows a hybrid field work model.

The base salary for this position is between $91,000 - $141,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well‑being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annually towards education reimbursement.


• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.


• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.


• Financial Security:Company‑matching pension plan,share ownership program and additionalinvestment options.


• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!


• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.