Sales Support Leader, Group Benefits

Canada Life; Vancouver; On-site; CAD 72,000 - 120,000; Full time

Benefits offered by this job

Career Development

Health & Wellness benefits

Time Off

Financial Security

Rewards and Recognition

Community involvement

Job summary

Canada Life is seeking a Sales Support Leader to mentor and direct a team of Sales Support Associates in British Columbia. You will support Account Executives across small to large-case markets in Group Benefits, manage onboarding, and drive regional initiatives.

The role emphasizes leadership, collaboration, and a track record of achieving targets while maintaining strong customer service. Base salary is posted with a comprehensive total rewards program.

Qualifications

• 5+ years of experience in the insurance and/or financial industry an asset.
• Effective and empathetic leadership qualities.
• Confident communicator and facilitator with the ability to present, train, and transfer complex knowledge.
• Highly adaptable, driven to help people be their best.
• Results oriented and motivated self-starter; ability to work independently and set priorities.
• Ability to prioritize effectively and manage workflow.
• Experience within the Group Benefits industry.
• Ability to solve problems and research information to determine appropriate decisions.
• Ability to build and maintain strategic partnerships within the organization and region.
• Track record of consistently achieving and exceeding performance targets.

Responsibilities

• Provide leadership, coaching, and direction to all Sales Support Associates in British Columbia.
• Maximize employee engagement, performance and development.
• Train and support current and new staff.
• Ensure operational tasks are completed; including quotes, amendments, renewals, distribution, commissions, SAR requests, onboarding/offboarding, and any other activity owned by Sales Support Associates.
• Support business objectives and quarterly regional business plans as rolled out by the Regional Vice President, Sales Directors, and Regional Sales Support Manager.
• Ensure accountability of self and team in participation of overall business strategy.
• Maintain relationships with sales and service teams to drive regional results.
• Participate in process improvement initiatives and pro-actively recommend strategies for consideration.
• Strong ability to work collaboratively with the regional service counterparts to ensure customer needs are met and exceeded.

Skills

Leadership

Communication

Coaching

Problem solving

Strategic partnerships

Customer service

Education

Post-secondary education or equivalent

Job description

Permanent Full Time

Reporting to the Regional Sales Support Manager, the Sales Support Leader provides mentorship and direction to ateam of Sales Support Associates. As part of the regional leadership team, this role will manage accountabilitiesrelated to all activities which fall under the umbrella of the current Sales Support Associate role and will providesupport to our Account Executives for our small, mid and large-case markets in Group Benefits. In addition, thisrole will be responsible for the management of the Sales Support Associates operational activities, interviewingand onboarding staff, and conducting performance management to correct underperformance when required.

Finally, the leader in this role will be expected to support and action any strategic initiatives laid out by regionaland national leadership.

What you will do:

• Provide leadership, coaching, and direction to all Sales Support Associates in British Columbia
• Maximize employee engagement, performance and development
• Train and support current and new staff
• Ensure operational tasks are completed; including quotes, amendments, renewals, distribution,commissions, SAR requests, onboarding/offboarding, and any other activity owned by Sales SupportAssociates
• Support business objectives and quarterly regional business plans as rolled out by the Regional VicePresident, Sales Directors, and Regional Sales Support Manager
• Ensure accountability of self and team in participation of overall business strategy
• Maintain relationships with sales and service teams to drive regional results
• Participate in process improvement initiatives and pro-actively recommend strategies for consideration
• Strong ability to work collaboratively with the regional service counterparts to ensure customer needs aremet and exceeded

What you will bring:

• 5+ years of experience in the insurance and/or financial industry an asset
• Effective and empathetic leadership qualities
• Confident communicator and facilitator with the ability to present, train, and transfer complex knowledge
• Highly adaptable, driven to help people be their best
• Results oriented and motivated self-starter; ability to work independently and set priorities
• Ability to prioritize effectively and manage workflow
• Experience within the Group Benefits industry
• Ability to solve problems and research information to determine appropriate decisions
• Ability to build and maintain strategic partnerships within the organization and region
• Track record of consistently achieving and exceeding performance targets
• Pattern of success across multiple disciplines
• Strong customer service orientation
• Post-secondary education or equivalent work experience
• Financial Services Industry designations an asset; such as GBA or CEBS

The base salary for this position is between $71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and deliver with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted