Sales Team Leader

Inter IKEA Systems B.V.; Edmonton; On-site; CAD 53,000; Full time

Job summary

An established industry player seeks a passionate Sales Team Leader who thrives in a dynamic retail environment. This role is perfect for someone who is dedicated to providing exceptional customer service while leading and developing a team. You will engage with customers to understand their needs and offer tailored solutions, all while fostering a positive work atmosphere. With a focus on inclusivity and personal growth, this position offers a unique opportunity to make a significant impact within a globally recognized brand. If you are ready to inspire others and contribute to a better everyday life for many, this role is for you.

Benefits

Wellness Days

Extended Health, Dental, and Vision Coverage

RRSP with IKEA Contribution Matching

Annual IKEA Bonus Incentive Plan

Flexible Spending Account

Life Insurance

Merchandise and Restaurant Discounts

Parental Leave

Bereavement Leave

Employee Assistance Program

Qualifications

• 2+ years of experience in Sales, Retail, or Customer Service.
• Proven leadership experience in managing teams.

Responsibilities

• Act as an IKEA Ambassador by enhancing customer experience.
• Coach and mentor team members for success.

Skills

Customer Service Skills

Leadership Experience

Sales Skills

Attention to Detail

Communication Skills

Ability to Work in Fast-Paced Environment

Job description

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Minimum Qualifications

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• You have at least 2 years of work experience in a high-volume Sales, Retail or Customer Service environment.
• You have at least 2 years of proven formal and informal Leadership experience.
• Your customer service and sales skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily.
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• You are totally cool working in a physically demanding, fast-paced work environment.

Your Responsibilities

• Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
• Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
• Empower your team by delegating tasks.
• Stay knowledgeable about in-store specials, delivery options, product features and benefits.
• Actively approach customers to identify their needs by asking insightful questions and advise them on the best solutions for their homes.
• Generally, offer help to customers find their way around the store, so they can get what they need.
• Support the team with additional duties, as required.
• Support the overall store business plan as well as the specific team goals.

Together as a Team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Why You Will Love Us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate/salary for this position is $53,000.

P.S. In the IKEA world, this position is officially referred to as Sales Team Leader.

What We All Have in Common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact [e-mail].

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.