Sales Team Lead/ Responsable d'équipe ventes

Maison Birks; Montreal; On-site; CAD 45,000 - 55,000; Full time

Job summary

An established luxury jewelry retailer seeks a dynamic Team Lead for their Montreal store. This role involves leading a team to deliver exceptional customer service and achieve sales goals. The ideal candidate will have proven leadership experience in luxury retail, strong communication skills, and a passion for building client relationships. Join a company that values excellence and offers unique training programs, wellness initiatives, and recognition for your contributions. If you thrive in a collaborative environment and want to make a difference in the luxury retail space, this opportunity is for you.

Benefits

Competitive earnings

Wellness program

Award and recognition programs

Innovative training programs

Qualifications

• Proven experience in a leadership role within luxury retail.
• Strong interpersonal and communication skills.
• Ability to motivate and inspire a team.

Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets.
• Train and develop team members, providing ongoing coaching.
• Monitor and analyze sales performance to improve results.

Skills

Leadership in luxury retail

Interpersonal skills

Communication skills

Problem-solving

Knowledge of luxury products

Team motivation

Bilingual (English & French)

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Maison Birks

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

The Team Lead -Sales at our TimeVallée store in Royalmount will be responsible for overseeing staff and ensuring the highest level of customer service. This role requires a strong leader with excellent communication skills and a passion for luxury retail.

Key Responsibilities:

• Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service.
• Train and develop team members, providing ongoing coaching and feedback.
• Ensure compliance with company policies and procedures.
• Handle customer inquiries and resolve issues promptly and professionally.
• Monitor and analyze sales performance, implementing strategies to improve results.
• Collaborate with management to set the wheels in motion to achieve the sales plan each month.
• Take charge of store operations in the absence of management
• Handle performance evaluations if needed.
• Develop meaningful relationships with each client.
• Business development, customer relations and promotion of the store within the community.
• Achieve or exceed sales targets continuously.
• Foster an environment that puts the client at the forefront.

Qualifications:

• Proven experience in a leadership role within luxury retail.
• Strong interpersonal and communication skills.
• Ability to motivate and inspire a team.
• Excellent problem-solving and decision-making abilities.
• Knowledge of luxury products and brands.
• Strong team player
• Flexibility to work evenings, weekends, and holidays as needed.
• Strong Knowledge of English & French

* Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.

Our promise of delight

In return for your commitment to excellence, we offer…

• Competitive earnings
• Wellness program
• Award and recognition programs
• Innovative and unique training programs

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, to offer excellent customer service, and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self shine!

Are you the gem we are looking for?

************************************************

Qualifications :

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Sales, and Business Development

• Industries

  Retail Apparel and Fashion

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