Sales Team Lead — Grow a High-Performance Travel Team

The Armstrong Collective; Vancouver; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Medical plan

Paid time off

RRSP/TFSA match

Train tickets

Job summary

Armstrong Collective is recruiting a Team Lead, Sales to guide and develop a Vacation Consultant team, driving sales, service, and operational excellence. The role reports to the Manager, FIT Reservations and requires flexible hours, including early mornings, evenings, weekends, holidays, and overtime as needed.

Responsibilities include coaching, performance management, onboarding, and cross-functional collaboration to meet revenue goals and guest experiences.

Qualifications

• Post-secondary education in Business, Tourism, Hospitality, or a related field preferred.
• Experience in sales, service, and contact centre operations is desirable.
• Experience leading or coordinating a team in a fast-paced environment.

Responsibilities

• Lead, motivate, and develop a team of Vacation Consultants to achieve sales, service, and productivity goals.
• Provide coaching, mentoring, and timely feedback to enhance performance and engagement.
• Recognize and celebrate team contributions while fostering an inclusive, high-performing environment.
• Partner with team members to create and track development plans supporting growth.
• Facilitate onboarding, training, and knowledge-sharing across the team.
• Support performance management processes, including attendance and coaching interventions.
• Translate priorities into clear team goals and daily actions.
• Collaborate with Sales Centre to strengthen culture and guest experience.

Skills

Team leadership

Coaching

Sales

Communication

Forecasting

Education

Post-secondary education in Business

Tools

Salesforce

Microsoft Office

Microsoft Teams

Job description

Armstrong Collective is recruiting a Team Lead, Sales to guide and develop a Vacation Consultant team, driving sales, service, and operational excellence. The role reports to the Manager, FIT Reservations and requires flexible hours, including early mornings, evenings, weekends, holidays, and overtime as needed.

Responsibilities include coaching, performance management, onboarding, and cross-functional collaboration to meet revenue goals and guest experiences.