Global Partner Operations Leader

Pursuit; Calgary; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Free access to Pursuit attractions

50% off for friends

Hotel, dining, and retail discounts

Mental health resources

Job summary

Pursuit seeks a Manager, Global Partner Operations to lead a remote-enabled team serving Travel Trade partners across hospitality, attractions, and transportation. You will drive accurate reservations, strong partner relationships, and efficient issue resolution while aligning with Sales, Revenue Management, and Technology to scale growth.

The ideal candidate is collaborative, organized, and excels in high-volume operations within the travel, tourism, or hospitality sector, with strong

Qualifications

• 3+ years of reservations management experience in travel/hospitality.
• Proven leadership and team-management ability.
• Experience with reservation systems, ticketing tools, and CRM (Opera Cloud, VentraTRA).

Responsibilities

• Lead, mentor, and manage the global partner operations team with focus on service.
• Oversee daily reservations, calls, emails, and bookings with accuracy.
• Collaborate with Revenue Management and Sales to align commercial strategies.
• Maintain strong partner relationships and resolve escalated inquiries.
• Prepare reports on reservation activity and team performance.

Skills

Leadership

Reservations management

Remote team management

Communication

Data analysis

Tools

Opera Cloud

VentraTRA

Job description

Pursuit seeks a Manager, Global Partner Operations to lead a remote-enabled team serving Travel Trade partners across hospitality, attractions, and transportation. You will drive accurate reservations, strong partner relationships, and efficient issue resolution while aligning with Sales, Revenue Management, and Technology to scale growth.

The ideal candidate is collaborative, organized, and excels in high-volume operations within the travel, tourism, or hospitality sector, with strong