Sales Systems Analyst

Cooke Aquaculture Inc.; Wallace Cove; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Life and disability insurance

Employee Assistance Program (EAP)

RRSP matching

Paid vacation and holidays

Sick leave

Wellness programs and on-site gym (var

Career development

Employee discounts

On-site parking

Job summary

Cooke Aquaculture Inc. is seeking a Sales Systems Analyst to support and enhance the technology, systems, and processes used by the Sales Operations and Commercial teams.

You will bridge business users and technical teams, ensuring sales systems, reporting tools, and processes align with organizational goals. The role focuses on system administration, process improvement, and data quality, with opportunities to leverage AI and automation, including Microsoft Copilot, to boost efficiency across

Qualifications

• 2–5 years of experience in business systems, sales operations, business analysis, or related roles.
• Experience with CRM, ERP, or other business applications.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Excel and reporting tools.

Responsibilities

• Maintain ongoing administration, configuration, and enhancement of sales systems, including CRM and related applications.
• Gather, document, and analyze business requirements for system improvements.
• Assist with system testing, troubleshooting, and deployment of new functionality.
• Collaborate with IT, vendors, and stakeholders to implement enhancements.
• Maintain system documentation and data definitions.

Skills

CRM and ERP systems

Analytical thinking

Stakeholder management

Effective communication

Attention to detail

Excel and reporting tools

Tools

Microsoft Dynamics 365

Power BI

Power Platform

SQL

Job description

Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community.

The Role

The Sales Systems Analyst is responsible for supporting and enhancing the technology, systems, and processes used by the Sales Operations and Commercial teams. This role works closely with business stakeholders to identify opportunities for improvement, implement system enhancements, improve data quality, and help users maximize the value of sales technologies.

The successful candidate will serve as a bridge between business users and technical teams, helping ensure that sales systems, reporting tools, and business processes effectively support organizational objectives.

Key Responsibilities

Sales Systems Administration & Enhancement:

• Support the ongoing administration, configuration, and enhancement of sales systems, including CRM and related commercial applications.
• Gather, document, and analyze business requirements for system improvements.
• Assist with system testing, troubleshooting, and deployment of new functionality.
• Work with IT, vendors, and business stakeholders to implement system enhancements.
• Maintain system documentation, data definitions, and user procedures.
• Monitor system performance and identify opportunities for optimization.

Process Improvement & Automation:

• Analyze business processes and identify opportunities to improve efficiency, data quality, and user experience.
• Design and support workflow automation initiatives that reduce manual effort.
• Develop and maintain process documentation and standard operating procedures.
• Assist in the evaluation and implementation of new tools and technologies.
• Support continuous improvement initiatives across Sales Operations and Commercial teams.

Reporting & Analytics:

• Support the development and maintenance of sales reports, dashboards, and KPIs.
• Partner with business users to define reporting requirements and success metrics.
• Validate data accuracy and help identify data quality issues.
• Assist in the analysis of sales and customer data to support business decision-making.
• Support Power BI and other business intelligence solutions.

Technology & Innovation:

• Identify opportunities to leverage emerging technologies to improve business processes.
• Support the adoption of AI, automation, and productivity tools such as Microsoft Copilot.
• Assist with pilot programs, user training, and rollout activities for new solutions.
• Stay informed on industry trends and technology capabilities relevant to Sales Operations.

User Support & Training:

• Serve as a key point of contact for sales system questions and support.
• Develop training materials, user guides, and best practices.
• Train users on system enhancements and new functionality.
• Promote effective system usage and data governance practices.

Qualifications

Required:

• 2-5 years of experience in business systems, sales operations, business analysis, or related roles.
• Experience working with CRM, ERP, or other business applications.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Excel and reporting tools.

Preferred:

• Experience with Microsoft Dynamics 365.
• Experience with Power BI and the Microsoft Power Platform.
• Experience with workflow automation tools.
• Familiarity with SQL or data analysis concepts.
• Exposure to AI and productivity tools such as Microsoft Copilot.

Join our team and enjoy the benefits of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.

Benefits Package

• Health Benefits: Includes coverage for dental, vision, and extended medical care.
• Insurance: Life and disability insurance provided for financial security.
• Support Services: Access to an Employee Assistance Program (EAP).
• Financial Planning: Opportunity for RRSP matching to support your retirement savings.
• Time Off: Paid vacation, holidays, and sick leave for work-life balance.
• Wellness: Wellness programs and access to on-site gym facilities (available in some locations).
• Career Development: Professional growth opportunities and avenues for advancement.
• Perks: Employee discounts on company products or services.
• Convenience: On-site parking or parking allowance.

The Why

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness, and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.