Sales Support Technical Rep II - TELUS Health

Intello Technologies Inc.; Kelowna; Hybrid; CAD 58,000 - 96,000; Full time

Job summary

An established industry player is seeking a Sales Support Technical Representative II to enhance client experiences within their healthcare solutions team. This role is pivotal in ensuring seamless onboarding and exceptional service delivery while supporting the sales team. With a focus on collaboration and innovation, you will drive revenue growth, manage lead assignments, and bridge communication between teams. If you are passionate about making a difference in healthcare delivery and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values your contributions and offers personal and professional growth.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension

Career growth opportunities

Sales Incentive Plan

Qualifications

• 3+ years of relevant experience in sales support or similar roles.
• Strong administrative capabilities and advanced problem-solving skills.

Responsibilities

• Manage client onboarding processes and drive revenue growth.
• Maintain Salesforce records and ensure timely issue resolution.

Skills

Administrative Skills

Problem-Solving

Interpersonal Skills

Communication Skills

Education

Post-secondary diploma/certification

Tools

Salesforce.com

Microsoft Office

Google Suite

Windows

Job description

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Sales Support Technical Rep II - TELUS Health

Location:

Kelowna, BC, CA, V1Y 9S9

Jobs by Category: Sales and Marketing

Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

About the Role:

Transform client experiences as a key member of our TELUS Health Provider Solutions team. As a Sales Support Technical Representative II, you'll be the vital link between our sales team and clients, ensuring smooth onboarding and exceptional service delivery.

Key Responsibilities:

1. Quarterback client onboarding processes for TELUS Health services/solutions
2. Drive revenue growth through strategic sales support
3. Manage lead assignments and marketing campaign initiatives
4. Execute account creation, billing setup, and credit verification
5. Maintain precise Salesforce records following ISO standards
6. Provide timely issue resolution and escalation
7. Bridge communication between sales and implementation teams

What You'll Bring:

1. Post-secondary diploma/certification
2. 3+ years of relevant experience
3. Strong administrative capabilities with autonomous work style
4. Advanced problem-solving skills
5. Exceptional interpersonal and communication abilities
6. Proficiency in Windows, Microsoft Office, and Google Suite
7. Experience with Salesforce.com (strongly preferred)

Why TELUS Health?

Join a dynamic team where your contributions directly impact healthcare delivery in Canada. We offer an environment that values collaboration, innovation, and personal growth.

Salary Range: $58,000-$96,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

1. Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
2. Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
3. Generous company matched pension and share purchase programs
4. Opportunity to give back to communities in which we work, live and serve
5. Career growth and learning & development opportunities to develop your skills
6. And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.