Sales Support Team Lead - Lead, Coach & Optimize

Weston Forest; Toronto; On-site; CAD 64,000 - 72,000; Full time

Job summary

Weston Forest is seeking a Sales Support Team Lead in Toronto, ON, to coach, coordinate, and grow the Sales Support team while maintaining individual contributor responsibilities. This frontline leadership role strengthens operational capacity and drives consistency and responsiveness across the team.

You will guide Coordinators, manage workload, and escalate issues with sound judgment. A strong focus on customer service, process improvement, and collaboration with cross-functional partners is

Qualifications

• 2-4 years in a Sales Support, Customer Service, or Inside Sales role, with recent exposure to a team lead, supervisory, or mentorship capacity.
• Ideal step-up for someone who has moved into or is ready for their first leadership position.
• Demonstrated informal leadership, mentorship, or guidance to team members; hands-on order management, quoting, and customer account management.

Responsibilities

• Serve as the primary guidance and escalation point for Sales Support Coordinators.
• Monitor daily workload distribution and support task prioritization across the team.
• Act as the first contact for issues requiring judgment beyond the Coordinator level.
• Provide real-time support and problem resolution during peak periods or complex situations.
• Communicate team priorities, updates, and operational changes clearly and promptly.

Skills

Strong communicator

Tech-savvy

Operational leadership

Coaching

Customer focus

Clear communication

Problem solving

Organization

Commercial awareness

Adaptability

Education

Post-secondary education in Business or related field

Tools

Salesforce.com

TallyWorks

Great Plains

Job description

Weston Forest is seeking a Sales Support Team Lead in Toronto, ON, to coach, coordinate, and grow the Sales Support team while maintaining individual contributor responsibilities. This frontline leadership role strengthens operational capacity and drives consistency and responsiveness across the team.

You will guide Coordinators, manage workload, and escalate issues with sound judgment. A strong focus on customer service, process improvement, and collaboration with cross-functional partners is