Sales Support Specialist

WinAir; London; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Sales Support Specialist to enhance client relationships and support marketing initiatives. This hybrid role offers the opportunity to work in a dynamic environment, collaborating with internal teams to ensure a seamless client experience. Ideal candidates will have a strong background in account management and marketing coordination, with proficiency in CRM systems. Join a company that values growth and offers competitive benefits, including healthcare, flexible schedules, and social events. This is a fantastic opportunity for those looking to thrive in a fast-paced setting.

Benefits

Healthcare

Dental Insurance

EAP

RRSP Matching

Flexible Schedules

Social Events

Town Halls

Qualifications

• Minimum 3 years in client-facing roles like account management.
• Post-secondary education in Business, Marketing, or related field.

Responsibilities

• Manage customer relationships and support marketing initiatives.
• Assist with onboarding new clients and monitor engagement.

Skills

Microsoft Office

Communication Skills

Organizational Skills

Problem-Solving Skills

Analytical Skills

Education

Post-secondary education in Business

Experience in client-facing roles

Familiarity with CRM platforms

Tools

HubSpot

Job description

2 days ago Be among the first 25 applicants

Company Description
AV-BASE Systems, Inc. (dba WinAir) has been a developer and supporter of integrated maintenance and inventory control systems for over 30 years. Based in London, Ontario, we provide WinAir software to over 250 operators worldwide. Celebrating our 30th anniversary, WinAir was recognized as the Business of the Year in the medium-sized category by the London Chamber of Commerce in 2018.

Join an award-winning, growing company that values fast-paced environments and opportunities for growth. If you thrive in dynamic settings and seek career development, this role might be perfect for you.

Job Description

Reporting to the Director of Sales & Marketing, the Sales Support Specialist manages customer relationships and supports marketing initiatives to enhance client growth and brand visibility. This hybrid role involves account management, supporting marketing campaigns, and assisting sales administration. The role collaborates with internal teams to ensure a seamless client experience from onboarding to retention, while also contributing to lead generation and market research.

Account Management (Primary)

• Act as a primary contact for client accounts, maintaining proactive communication.
• Monitor client health, engagement, and renewal timelines; identify risks and opportunities.
• Assist with onboarding new clients, coordinating with sales and support teams.
• Document interactions and feedback in CRM systems.
• Support ongoing relationship management and internal responses to client needs.

Marketing Coordination (Primary)

• Support planning, execution, and tracking of marketing campaigns.
• Assist in creating and distributing marketing materials.
• Conduct industry and competitor research to inform strategies.
• Coordinate promotional events and webinars.
• Monitor campaign performance and prepare reports.

Sales Administration (Supportive)

• Provide administrative support to the sales team.
• Maintain accurate CRM records.
• Assist with processing sales documentation and monitoring performance indicators.

Qualifications

Education & Experience

• Post-secondary education in Business, Marketing, Communications, or related field.
• At least 3 years in client-facing roles like account management or sales support.
• Experience in B2B environments, preferably in software or tech industries.
• Familiarity with CRM platforms such as HubSpot.
• Experience with marketing campaigns and data analysis is a plus.

Skills & Aptitudes

• Proficiency in Microsoft Office.
• Strong communication skills.
• Highly organized with attention to detail.
• Ability to multitask and prioritize.
• Problem-solving and analytical skills.
• Ability to work independently and collaboratively.
• Basic understanding of sales and marketing processes.

Environment & Physical Requirements

• Reside in Ontario, Canada.
• Work in a fast-paced, changing environment.
• Work remotely and on-site when needed.
• Sit for prolonged periods.

Additional Information

Why Work for Us? We offer a competitive salary, benefits such as healthcare, dental, EAP, RRSP matching, flexible schedules, social events, and town halls. Explore our website for more info.

To Apply: Submit your resume and a detailed cover letter explaining your experience and why you'd be a great fit. Only shortlisted candidates will be contacted. Accommodations available upon request.

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Software Development