Sales Support Representative - Bilingual

Mettler-Toledo, Inc.; Mississauga; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Disability insurance

Life insurance

Employee Assistance Program

Domestic partner benefits

Job summary

Mettler-Toledo, Inc. in Mississauga is looking for an Inside Sales Representative for our Laboratory Division to drive growth and support the Field Sales team. You will handle inbound inquiries, prepare quotations, and advance opportunities while expanding customer engagement.

You will collaborate with Field Sales, Customer Service, and Technical Support to resolve issues, nurture leads, and schedule meetings. Bilingual French and English is required.

Qualifications

• Bachelor’s degree (B.Sc.) or an Associate’s degree in science or engineering.
• Two to three years of customer service, sales, call center or related experience.
• Bilingual in French and English.

Responsibilities

• Manage inbound customer requests received through phone, email, website inquiries, and service channels with a focus on responsiveness and accuracy.
• Qualify, nurture, and manage sales leads, providing quotation support and opportunity management.
• Close designated low-value and transactional sales opportunities with limited Field Sales involvement.
• Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration to resolve issues and support growth.
• Maintain accurate customer, opportunity, and activity records in the CRM for forecasting and pipeline visibility.
• Identify and develop new business opportunities through outbound prospecting and appointment setting.

Skills

Bilingual (French and English)

Customer service

Sales

Call center

Education

Bachelor’s degree (B.Sc.) or Associate’s degree in science or engineering

Job description

Our Opening and Your Responsibilities

As an Inside Sales Representative for our Laboratory Division, you will play a critical role in driving growth and enabling the success of our Field Sales Organization. This position combines proactive business development, customer relationship management, and sales support activities to maximize customer engagement and sales productivity.

In this role, you will serve as both a trusted partner to our Field Sales Representatives and a direct point of contact for customers. You will manage inbound customer inquiries, quotations, and sales opportunities while also taking a proactive approach to identifying new business opportunities, scheduling customer meetings, and maintaining engagement with key accounts.

You will independently manage lower-complexity sales opportunities from qualification through close. Through regular customer outreach, appointment setting, relationship management, and lead development activities, you will help expand market coverage and create new opportunities for growth. Additional Responsibilities:

• Manage inbound customer requests received through phone, email, website inquiries, and service channels with a strong focus on responsiveness, quality, and follow-through.
• Qualify, nurture, and manage sales leads, providing quotation support and opportunity management to maximize Field Sales Representative productivity.
• Manage and close designated low-value and transactional sales opportunities with limited Field Sales involvement.
• Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues and support business growth.
• Maintain accurate customer, opportunity, and activity records within the CRM system to support forecasting, pipeline visibility, and business planning.
• Proactively identify and develop new business opportunities through targeted outbound prospecting, customer outreach, and appointment-setting activities.
• Schedule introductory meetings and customer visits for Field Sales Representatives, helping expand customer engagement and improve territory coverage.
• Maintain regular contact with strategic and high-value customers to strengthen relationships, coordinate site visits, and ensure an exceptional customer experience.

This position is a replacement within our company.

METTLER TOLEDO uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and assessment of prospective candidates. Our team will then invite qualified applicants to participate in the interview process ensuring that human judgement guides our hiring decision.

What You Need to Succeed

A Bachelor’s degree (B.Sc.) or an Associate’s degree in science or engineering with two to three years of any combination of customer service, sales, call center or related experience

Must be a bilingual in French and English

A confirmed ability and technical acumen to learn about our products and/or services

Must be legally entitled to work in Canada

Our Offer to You

• Medical, dental, prescription drug, and vision care coverage through RBC, effective the first day of the month after 30 days of employment
• And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, ethnic origin, disability, or any other characteristic protected by the Ontario Human Rights Code and the Employment Standards Act.

We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at [e-mail] so we can discuss in confidence a suitable accommodation.