Field Service Technician - Laboratory Products

Mettler Toledo Llc; Mississauga; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, prescription drug, &视

Paid time off

Short- and long-term disability

Life insurance

Business travel insurance

Employee Assistance Program

Domestic partner benefits

Job summary

Mettler Toledo is seeking a Field Service Technician to perform installations, calibration and preventative maintenance on lab weighing equipment across the GTA region. Equipment may also include pH, conductivity and pipettes as needed.

You will resolve first-line customer service issues, complete service documentation accurately, and lead equipment modernization and upgrade efforts. You will troubleshoot basic issues, support installations and upgrades, ensure customer uptime, and proactively

Qualifications

• A two-year college diploma in Engineering/Electronics/Instrumentation Technology or equivalent.
• Proficient with PCs, smartphones, and Microsoft Word/Excel/Outlook; able to learn METTLER TOLEDO software.
• Ability to lift up to 20 kg and move equipment up to 300 kg in steps up to 20 kg.
• Willing to work overtime and flexible hours; on-call standby on a rotational basis.
• Must have a clear Driver's Abstract and be able to travel to the USA for training bi-annually.

Responsibilities

• Perform scheduled preventative maintenance and calibration on lab weighing equipment at customer sites, following established procedures and safety standards.
• Troubleshoot basic issues and support installations, projects, and repairs as needed.
• Ensure customer uptime requirements are met and PM work at assigned accounts are completed on time.
• Proactively promote and sell service and products; submit sales leads as appropriate.
• Provide technical solutions consultant and application support to customers and the sales force.
• Resolve first-line customer complaints and invoicing problems.
• Maintain company vehicle and parts inventory in a clean, organized, and compliant manner.

Skills

Technical troubleshooting

Customer service mindset

Willing to travel

Education

Two-year college diploma in Engineering/Electronics/Instrumentation Technology or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

METTLER TOLEDO software

Job description

Our Opening and Your Responsibilities

As a Field Service Technician, you will be responsible for performing, installations, calibration and preventative maintenance (PM) on laboratory weighing equipment across the GTA region. Equipment may also include pH, conductivity and pipettes as per business needs. You will also resolve first-line customer service issues, complete service documentation accurately, and lead equipment modernization and upgrade efforts. What You'll Do:

• Perform scheduled preventative maintenance and calibration on lab weighing equipment at customer sites, following established procedures and safety standards.


• Troubleshoot basic issues and support installations, projects, and repairs as needed.


• Ensure customer uptime requirements are met and that PM work at assigned accounts are completed on time.


• Proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.


• Provide technical solutions consultant and application support to the customer and the sales force


• Responsible for resolving first line customer complaints and invoicing problems


• Maintain your company vehicle and assigned parts inventory in a clean, organized, and compliant manner.

This position is a replacement within our company.

METTLER TOLEDO uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and assessment of prospective candidates. Our team will then invite qualified applicants to participate in the interview process ensuring that human judgement guides our hiring decision.

What You Need to Succeed

• A two-year college diploma in Engineering/Electronics/Instrumentation Technology or equivalent education and experience is required in a technical support role, technical troubleshooting or technical installation within the Laboratory division of industrial electronics technology is required.


• Competent in using PCs, smartphones, and mobile applications, skilled in Microsoft Word, Excel, and Outlook. Able to learn proprietary METTLER TOLEDO software to review and update information.


• The ability to lift, transport and place test weights and equipment up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments)


• Must be willing to work overtime


• Must be available to work flexible hours and provide on-call standby on a rotational basis


• A clear record on the Driver's Abstract


• Must be able to travel to the USA for training bi-annually

Our Offer to You

• Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment


• And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits


• Global market strength and worldwide leadership in weighing


• A brand name that is identified worldwide with precision, quality, and innovation


• Thousands of patents, design and innovation awards


• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, ethnic origin, disability, or any other characteristic protected by the Ontario Human Rights Code and the Employment Standards Act.

We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at [e-mail] so we can discuss in confidence a suitable accommodation.