Sales Support Coordinator

Wärtsilä Corporation; Vancouver; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

Wärtsilä in Vancouver is looking for a Sales Support professional to join our team and support our sales operations, customer relationships and commercial activities.

You will work with the Sales team across pre-sales support, order handling, reporting, and sales & marketing activities, helping ensure a smooth customer experience from inquiry to invoicing.

Fluent English, strong MS Office skills, and experience with ERP/CRM systems are valued; knowledge of maritime products is a plus.

Qualifications

• Experience in B2B sales support or related role.
• Fluent English written and spoken.
• Proficient in MS Office and CRM/ERP systems.
• Knowledge of maritime industry is a plus.

Responsibilities

• Provide pre-sales support, order handling and reporting tasks.
• Support sales and marketing activities, preparing quotations.
• Maintain accurate customer, account and opportunity data in CRM.

Skills

B2B sales support

Sales coordination

Customer service

Tools

CRM systems

ERP systems

Microsoft Office

Job description

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Wärtsilä is an innovativetechnology company known forbeing a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to bothour customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

At Wärtsilä, we’re looking for a Sales Support professional to join our team and support our sales operations, customer relationships and commercial activities.

In this role, you will work closely with the Sales team across four key areas: pre-sales support, order handling, reporting, and sales & marketing activities.

You will help ensure a smooth customer experience throughout the sales process, from responding to inquiries and preparing quotations to coordinating orders, monitoring deliveries, and supporting invoicing and payment follow-up.

What you’ll be doing:

• Build and maintain strong relationships with customers and key stakeholders.


• Handle customer inquiries, orders and complaints in a timely and professional manner.


• Prepare quotations, sales information and offer proposals.


• Support Tender and Capture teams with bid preparation and tender submissions.


• Maintain accurate customer, account and opportunity information in CRM systems.


• Confirm and process customer purchase orders and coordinate order status with internal teams.


• Monitor delivery timelines and help ensure customer commitments are met.


• Support invoicing processes and follow up on overdue payments when required.


• Coordinate sales documentation, reporting and administrative activities.


• Contribute to sales and marketing campaigns, market intelligence and competitor monitoring.


• Support continuous improvement of sales processes, tools and applications.

What we’re looking for:

• Previous experience in B2B sales support, sales coordination or a similar commercial role.


• Fluent English, both written and spoken.


• Good working knowledge of Microsoft Office.


• Experience with ERP and CRM systems is an advantage.


• Knowledge of the maritime industry or maritime products is considered an advantage.


• Ability to work independently, organize priorities and manage multiple tasks.


• Comfortable working in a changing, technology-driven environment.


• Strong interpersonal and communication skills with a collaborative, team-oriented mindset.

If you have experience supporting B2B sales processes and enjoy working at the intersection of customers, sales and operations, we’d like to hear from you.

Join Wärtsilä and help us deliver a responsive and high-quality experience to our customers.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .