Sales Support Coordinator

Kaizen Lab Inc.; Pointe-Claire; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Group insurance

RRSP matching

Learning & development

Employee events

Performance & salary reviews

Hybrid work model

Onboarding program

Job summary

Mint Green Group is seeking a Sales Support Coordinator in Montreal to manage day‑to‑day order processing and customer service for licensed brands like ’47 and Fan Favorite. You will act as the liaison between customers, Sales Representatives, internal teams, and US brand partners, ensuring accurate orders and timely issue resolution.

Ideal candidates bring 1–3+ years in customer service or order management, strong attention to detail, and comfort with NuOrder and ERP systems.

Qualifications

• 1-3+ years in customer service, sales support or order management.
• Strong attention to detail with order entry, discounts and commissions.
• Comfortable learning NuOrder and ERP platforms to support teams.
• Excellent written and verbal communication with a customer‑first approach.
• Experience researching return authorizations and short/over shipments.
• Ability to manage high order volumes and shifting priorities in peak seasons.
• Proactive in identifying recurring issues and driving improvements.
• Collaborates across sales, product and eCommerce teams.
• Genuine interest in brands, marketing, social and PR updates.
• Proficient in Excel and online collaboration tools; AI literacy a plus.

Responsibilities

• Execute orders accurately, including discounts and commissions.
• Become a NuOrder ninja to support customers and sales reps.
• Provide timely, helpful responses to move issues to resolution.
• Identify recurring issues and elevate to prevent future problems.
• Stay informed on brand updates to share news with customers.
• Prepare and research return authorizations and short/over shipments.
• Communicate order changes and delays with sales reps and customers.
• Coordinate with eCommerce on stock, samples, and returns.
• Liaise between customers and 47 Brand USA for product images.

Skills

Customer service

Order management

Cross-functional collaboration

Excel

Problem solving

AI literacy

Attention to detail

Communication

Tools

NuOrder platform

ERP systems

Job description

Note To All Interested Candidates:

Character matters.

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying "that’s not my job" gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.

The good news?YOU could be a part of it.

REPORTS TO: Senior Manager, Sales Support

LOCATION: Montreal

Position Summary

The Sales Support Coordinator supports the day-to-day execution of orders and customer service for our licensed brands, including ’47 and Fan Favorite. This role serves as a key liaison between customers, Sales Representatives, internal teams, and U.S. brand partners, ensuring accurate order processing, timely issue resolution, and a high standard of service. The successful candidate is detail-oriented, proactive, and comfortable managing high volumes in a fast‑paced, seasonal environment, while leveraging tools such as NuOrder and internal systems to drive operational efficiency. Guided by our values of Respect, Commitment, Creativity, Teamwork, and Fun, this role contributes directly to exceptional customer experiences and the continued growth of our sports‑lifestyle brands.

Essential Functions

• Ensuring the smooth and accurate execution of order entry, including the correct application of discounts and commissions.
• Become a NuOrder “ninja”, to provide customers and Sales Reps with support in using the platform to manage their business with greater independence.
• Provide timely and helpful responses to customers and Sales Reps, moving them from problem to resolution with minimal stress.
• Be proactive in identifying recurring issues and elevating these issues to the broader operations team so they can be prevented in the future.
• Be proactive in staying in touch with what’s going on with our brands from the standpoint of marketing, social, and PR, so you can share newsworthy updates about the growth of the brands that our customers are buying from us.
• Prepare and research return authorization requests from customers.
• Prepare and research short shipment/over shipment requests from customers.
• Communicate daily with product and sales teams to ensure that pertinent information about order changes, delays, or new opportunities are being channeled out to the Sales Reps and customers.
• Collaborate with eCommerce team to ensure stock levels, pull samples and provide return authorizations.
• Be the liaison between customers and ‘47 Brand USA for product images.

SKILLS AND EXPERIENCE

• 1-3+ years of experience in customer service, sales support, or order management, ideally within apparel, consumer goods, or wholesale distribution.
• Strong attention to detail, with experience managing order entry, discounts, and commission application accurately.
• Comfortable learning and troubleshooting order management platforms (e.g., NuOrder) to support both customers and internal teams.
• Excellent written and verbal communication skills, with a customer-first approach to problem‑solving.
• Experience researching and processing return authorizations, short/over shipments, or similar order discrepancies.
• Strong organizational skills, with the ability to manage high order volumes and shifting priorities during peak seasonal periods.
• Proactive mindset, with the ability to identify recurring issues and flag them for process improvement.
• Comfortable collaborating cross-functionally with sales, product, and eCommerce teams.
• Genuine interest in the brands and industry, with curiosity about marketing, social, and PR updates relevant to customers.
• Proficiency in Excel and general comfort with ERP or order management systems.
• Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

WHY JOIN MINT GREEN GROUP?

Mint Green Group is a trusted North American distributor and growth partner for some of the world’s most recognized sports and lifestyle brands. We combine the entrepreneurial pace and accountability of an independent organization with the opportunity to represent iconic global brands.

At Mint Green, we believe in doing the right thing, bringing the right mindset, keeping the bar high, and doing work that makes us proud. If you are excited by the opportunity to take ownership, build strong partnerships, and contribute to a team that takes personal responsibility in driving excellence, we would love to hear from you!

Some of what we offer

• Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs
• Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP
• Professional growth support – Dedicated funding for learning and development
• Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback
• Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company‑wide bonuses, and ongoing performance and salary reviews
• Exceptional onboarding – A best‑in‑class program that helps you integrate quickly, ramp up faster, and start making an impact right away
• Hybrid work model – we embrace a balance of in‑office & remote work that complements employee wellbeing, collaboration & productivity.

Mint Green Group is committed to providing an inclusive and accessible recruitment experience. Accommodations are available upon request throughout the recruitment process.