eCommerce Coordinator

Kaizen Lab Inc.; Pointe-Claire; Hybrid; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Group insurance

RRSP matching

Learning & development funding

Employee experiences

Bonuses & salary reviews

Hybrid work model

Job summary

Mint Green Group, a leading North American distributor of sports and lifestyle brands, seeks an eCommerce Coordinator in Pointe-Claire. You will span customer service, merchandising and operations across multiple brands, adapting to priorities and learning new tools quickly.

This entry point offers growth as you gain multi-brand, cross-functional experience. The role emphasizes proactive learning, strong communication, and ownership while collaborating with a hybrid in-office/remote setup.

Qualifications

• 0–2 years of experience in customer service, ecommerce, retail or a related field.
• Naturally proactive and curious, with genuine interest in learning how an ecommerce business operates end-to-end.
• Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.
• Excellent communication skills (written and verbal) with the ability to handle customer interactions professionally and empathetically.
• Highly detail-oriented with strong accuracy.
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Experience with ecommerce platforms (Shopify) is an asset.
• Bilingual (English/French) is an asset.
• Intermediate Excel skills (data entry, basic analysis, vlookup) preferred.

Responsibilities

• Respond to customer inquiries in a timely, professional and personable manner across all communication channels.
• Assist customers with product information, order status, shipping updates and general support.
• Escalate complex issues to the appropriate team member when needed.
• Support product listings, descriptions and catalog updates across brands.
• Help maintain accurate product data in our PIM and Shopify.
• Accurately enter and manage orders, including custom or made-to-order items, within internal systems.
• Monitor order progress and proactively provide updates to customers throughout the lifecycle.
• Coordinate replacements, corrections or exchanges as needed.
• Support order edits or adjustments prior to fulfillment when required.
• Support the eCommerce team across functions as needs arise.
• Assist with administrative tasks and ongoing operational initiatives.

Tools

Shopify

Excel

AI tools

Job description

Note To All Interested Candidates:

Character matters.

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.

The good news? YOU could be a part of it.

REPORTS TO: Director of eCommerce

LOCATION: Pointe-Claire

SALARY RANGE: $55,000 to $60,000

POSITION SUMMARY:

As an eCommerce Coordinator, you'll get a front-row seat to how a multi-brand ecommerce operation runs. You'll flex across customer service, merchandising and operations for our portfolio of brands.

This is a generalist role built for someone proactive and curious. Your day-to-day will shift with the team's priorities, and you'll be expected to pick up new tools, workflows and brand knowledge quickly. It's an ideal entry point into ecommerce for someone who wants to learn how a team operates, across multiple brands, before specializing.

ESSENTIAL FUNCTIONS

Customer Service Support

• Respond to customer inquiries in a timely, professional and personable manner across all communication channels

• Assist customers with product information, order status, shipping updates and general support

• Escalate complex issues to the appropriate team member when needed

Merchandising Support

• Support product listings, descriptions and catalog updates across brands

• Help maintain accurate product data in our PIM and Shopify

• Assist eCommerce Merchants with assortment updates and site setup

Order Entry & Management

• Accurately enter and manage orders, including custom or made-to-order items, within internal systems

• Monitor order progress and proactively provide updates to customers throughout the lifecycle

• Coordinate replacements, corrections or exchanges as needed

• Support order edits or adjustments prior to fulfillment when required

Ad Hoc Support

• Support the eCommerce team across functions as needs arise

• Assist with administrative tasks and ongoing operational initiatives

SKILLS AND EXPERIENCE

• 0–2 years of experience in customer service, ecommerce, retail or a related field

• Naturally proactive and curious, with genuine interest in learning how an ecommerce business operates end-to-end

• Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

• Excellent communication skills (written and verbal) with the ability to handle customer interactions professionally and empathetically

• Highly detail-oriented with strong accuracy

• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment

• Experience with ecommerce platforms (e.g., Shopify) is an asset

• Bilingual (English/French) is an asset

• Intermediate Excel skills (data entry, basic analysis, vlookup) preferred

• Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

WHY JOIN MINT GREEN GROUP?

Mint Green Group is a trusted North American distributor and growth partner for some of the world’s most recognized sports and lifestyle brands. We combine the entrepreneurial pace and accountability of an independent organization with the opportunity to represent iconic global brands.

At Mint Green, we believe in doing the right thing, bringing the right mindset, keeping the bar high, and doing work that makes us proud. If you are excited by the opportunity to take ownership, build strong partnerships, and contribute to a team that takes personal responsibility in driving excellence, we would love to hear from you!

Some of what we offer:

• Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs

• Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP

• Professional growth support – Dedicated funding for learning and development

• Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback

• Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews

• Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away

• Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.

Mint Green Group is committed to providing an inclusive and accessible recruitment experience. Accommodations are available upon request throughout the recruitment process.