Sales Support Associate (15M Contract)

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; On-site; CAD 46,000 - 68,000; Full time

Benefits offered by this job

Career development

Health & dental benefits

Mental health benefit

Volunteer day

Pension plan

Employee discounts

ERGs & mentorships

Job summary

Canada Life in Toronto, ON, is seeking a Sales Support Associate to partner with the sales team and support the service area daily. You will handle proposals, renewals, and broker contracting with an emphasis on accuracy and timeliness.

The role requires strong communication, Excel proficiency, and the ability to work independently within a team; knowledge of group benefits is a plus. This is a full-time opportunity with competitive compensation and benefits, located in Toronto, with

Qualifications

• Strong verbal and written communication in English; French is a plus.
• Post-secondary education.
• Strong critical thinking with an analytical approach.
• Adept with numbers, formulas and data interpretation.
• Understanding end-to-end sales process and impact on next steps.
• Intermediate to advanced Excel; ability to learn other software (RS4, ARC, Salesforce).
• Proficient in MS Office 365 (One Note, One Drive, Word, Teams, Outlook).
• Strong organizational and time management skills with multi-tasking ability.
• Attention to detail, problem-solving, work independently and in a team.
• Knowledge of the group benefits industry is an asset.

Responsibilities

• Understand the sales process and participate in processing the business with excellence.
• Work with systems required for sales and renewal accountabilities.
• Coordinate with Sales to ensure proposals are processed and released timely to partners.
• Understand renewals and participate in preparing renewals.
• Process Agent of Record changes.
• Assist new advisors with broker contracting.
• Raise opportunities to the sales team.
• Provide back-up support to other team positions as needed.
• Take on ad-hoc assignments when required.

Skills

Verbal & written communication

Post-secondary education

Critical thinking

Numerical skills

Sales process understanding

Excel

Salesforce

MS Office 365

Time management

Team player

Group benefits knowledge

Education

Post-secondary education

Tools

RS4

ARC

Salesforce

MS Office 365

Job description

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This role works closely with our sales team but is expected to provide support to our service area daily. The Sales Support Associate must be able to interact with these constituents including our advisors in an educated and informed manner. They must understand the "why" behind the "how" and have strong critical thinking skills.

What you will do

• Ability to understand the sales process and participate in the processing of the business with excellence
• Ability to work with all systems required for the Sales Support Associate accountabilities of the sales and renewal process
• Works with Sales team to ensure that proposals are processed and released in a complete and timely manner to our business partners
• Understand the renewal process and participate preparing renewals is key
• Processing Agent of Record changes
• Helping new advisors set up broker contracting
• Acknowledging and raising any opportunities to the sales team
• Provide back-up support to other positions on the team as required
• Willingness to take on ad-hoc assignments when needed

What you will bring

• Strong verbal and written communication skills in English. French is an asset.
• Post-secondary education
• Strong critical thinking skills with an analytical approach
• Adept with numbers, formulas and ability to read, compare and understand data
• Understanding the end-to-end sales process and how each part of the process impacts the next
• Intermediate to advanced skill in Excel, with a keen ability to learn and work within other software programs (RS4, ARC, Salesforce, etc.)
• Comfortable using MS Office 365 (One Note, One Drive, Word, Teams, and Outlook)
• Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines.
• Attention to detail is key to succeed in this role
• Good problem-solving skills
• Ability to work independently as well as in a team environment.
• Knowledge of the group benefits industry would be considered an asset.
• We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location: Toronto, ON, CA

Date: Sep 9, 2026