Service Support Associate (bilingual)

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Ottawa; Hybrid; CAD 46,000 - 68,000; Full time

Benefits offered by this job

Career Development

Health & Dental Benefits

Volunteer Day

Pension Plan

Employee Discounts

ERGs & Mentorship

Job summary

Canada Life in Ottawa, ON is seeking a Service Support Associate to support the Client Service team with administrative and service tasks, coordinating with Plan Administrators, Advisors, clients and internal partners to maintain benefits plans. The role requires bilingual (French and English) and strong MS Office skills to deliver an outstanding client experience.

The base salary ranges from $45,600 to $68,400 annually and is complemented by rewards, benefits, and career development

Qualifications

• Bilingualism (French and English) required to serve clients in English and French.
• Strong customer service mindset with attention to detail.
• Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Serve as a key liaison between clients, advisors, and internal head office departments to support timely resolution of inquiries and requests.
• Respond to routine client requests, including administrative updates, and claims-related inquiries.
• Assist in the implementation and processing of employee benefit plan changes and updates.
• Coordinate the ordering and distribution of employee booklets, contracts, enrolment materials, and other plan-related documents.
• Support the Client Service team in preparing presentations, reports, and client meeting materials.
• Prepare, edit, and maintain a variety of documents, including client correspondence and administrative guides.
• Provide administrative support that enhances the client experience and supports the team.
• Collaborate with colleagues and provide backup support across the team.

Skills

Bilingual, French & English

Customer service mindset

Attention to detail

Organizational skills

Tools

Microsoft Office (Word/Excel/PowerPoint/Outlook)

Job description

As a Service Support Associate, you will play an important role in supporting our Client Service team by delivering exceptional administrative and service support. In this role, you will work closely with Plan Administrators, Advisors, clients, and internal business partners to ensure the efficient administration and ongoing maintenance of employee benefits plans. Your strong customer service mindset, attention to detail, communication skills, and proficiency with Microsoft Office tools will contribute to an outstanding client experience.

What You Will Do

• Serve as a key liaison between clients, advisors, and internal head office departments to support timely resolution of inquiries and requests.
• Respond to routine client requests, including administrative updates, and claims-related inquiries.
• Assist in the implementation and processing of employee benefit plan changes and updates.
• Coordinate the ordering and distribution of employee booklets, contracts, enrolment materials, and other plan-related documents.
• Support the Client Service team in preparing presentations, reports, and client meeting materials.
• Prepare, edit, and maintain a variety of documents, including client correspondence, administration guides, census data requests, and other business communications.
• Provide administrative support that enhances the overall client experience and contributes to a high-performing Workplace Benefits team.
• Collaborate with colleagues and provide backup support across the team as required.

What You Will Bring

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• A positive, adaptable attitude with a strong desire to learn, contribute, and continuously improve.
• Demonstrated commitment to delivering exceptional customer service.
• Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent organizational and time-management skills, with the ability to manage competing priorities and meet deadlines.
• Strong attention to detail and a high degree of accuracy.
• Effective problem-solving and critical-thinking skills.
• Ability to work independently while also contributing positively to a collaborative team environment.
• Knowledge of the group benefits or insurance industry is considered an asset.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by theGovernment of Canada website. The cost of submitting these checks will be covered by Canada Life.

Why Join Us?

You will be part of a collaborative and client-focused team where your contributions directly impact the service experience of our clients and advisors. This is an excellent opportunity to develop your skills, grow your career, and contribute to a dynamic Workplace Benefits environment.

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location

Ottawa, ON, CA

Date: Aug 26, 2026