Sales Support Analyst

Uniti; Sherbrooke; On-site; CAD 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a Sales Support Analyst to enhance sales growth through robust analytics and efficient processes. This role is pivotal in collaborating with sales and marketing teams to ensure data integrity and optimize pipeline management. You will be responsible for generating reports, managing databases, and providing actionable insights to stakeholders. If you thrive in fast-paced environments and have a passion for data-driven decision-making, this position offers a fantastic opportunity to make a significant impact in a dynamic setting.

Qualifications

• 2+ years of experience with Salesforce, creating reports and managing data.
• Expert in Excel for data manipulation and reporting.

Responsibilities

• Analyze and present data to support sales and marketing efforts.
• Manage data hygiene in CRM systems for accurate reporting.

Skills

Salesforce.com

Microsoft Excel

Data Analysis

Communication Skills

Data Management

Education

Bachelor's Degree

Tools

Microsoft Office Suite

CRM Systems

Job description

The Sales Support Analyst plays a critical role in collaborating across multiple functions to drive profitable sales growth and ensure pipeline rigor through efficient processes, robust analytics, and maintaining data integrity. This role works closely under the direction of the Enterprise Sales Operation Manager and partners with the President, VP of Sales, Marketing, and other sales organization leaders. The Sales Support Analyst has ownership of critical support functions for the field sales team, including forecasting, pipeline management, process optimization, data maintenance, and KPI development and monitoring.

Essential Duties & Responsibilities:

• Gather, analyze, and present data to support sales, marketing, and various business projects.


• Conduct thorough research on potential customer databases to identify pre-qualified leads.


• Generate detailed reports and manage databases; organize and clearly present findings to stakeholders.


• Provide accurate, clean, and actionable data to support both pre-sale and post-sale efforts.


• Perform on-net and near-net reviews to support sales team objectives.


• Lead initiatives to continuously improve and optimize system process flows.


• Perform regular data cleaning and maintenance, ensuring the accuracy of customer contact information, sales records, and other critical data points.


• Manage the data hygiene of CRM systems, ensuring up-to-date, relevant, and correctly formatted data for reporting and forecasting purposes.


• Work closely with the sales and marketing teams to improve both internal and external customer communication and experiences.


• Monitor and maintain data quality through auditing processes and resolve discrepancies or inaccuracies in a timely manner.


• Assist in developing best practices for data governance and maintaining data standards to drive decision-making processes.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/ or Experience:

• Minimum 2 years of experience with Salesforce.com, specifically in creating reports, dashboards, and managing data.


• Proficient in Microsoft Office suite-expert level in Excel, with the ability to perform complex functions for data manipulation, analysis, and reporting.


• Experience working within a regional, cross-functional team in a fast-paced environment.


• Strong attention to detail, with demonstrated experience in data clean-up, maintenance, and quality assurance processes.


• Excellent communication skills to clearly articulate data insights to both technical and non-technical stakeholders.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, and walking.


• Lifting of objects up to 25 pounds, bending, and stooping.


• Hours involving overtime and weekends as necessary.


• Proficient in keyboarding and typing with the ability to read effectively from a computer screen or paper.

Working Conditions:

• Ability to manage multiple tasks in a fast-paced and occasionally stressful environment, while maintaining a positive demeanor.


• Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.

Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.