Sales Support

Power & Tel; Burlington; On-site; CAD 42,000 - 54,000; Full time

Job summary

Power & Tel in Burlington, Canada, is seeking an entry-level Sales Support associate to assist Account Managers in meeting customer needs, enter orders and quotes, and follow up on open orders. You will help keep delivery proofs and open order reports up to date, while handling basic clerical tasks.

The role emphasizes strong organization, communication, and attention to detail, with opportunities to learn the sales process and grow within the team.

Qualifications

• High School Diploma or GED.
• Entry-level position requiring basic computer skills.
• Ability to enter orders and quotes into a system.

Responsibilities

• Support Account Managers to meet customer needs.
• Enter customer orders and quotes into the system.
• Research and follow up on open orders.
• Keep Open Order Reports current and process returns.
• Obtain proof of delivery for customers.
• Aid in general clerical work such as correspondence and filing.
• Research products not currently in the portfolio.
• Enter, process and maintain quality event records.
• Accounts Receivable follow up with customers.
• Distribute literature.
• Other tasks as assigned.

Skills

Computer literacy

Microsoft Excel

Microsoft Word

Strong organization skills

Problem-solving

Attention to detail

Communication skills

Independent and team work

Typing

Education

High School Diploma

Job description

Job Title: Sales Support Department: Sales Support

Reports To: Sales Support Manager/ISM/Branch Mgr/ Sales Support Supervisor

Key Responsibilities

• Supports Account Managers in meeting the customer's needs.
• Enters customer orders and quotes into the computer system.
• Researches, and follows up on open customer orders.
• Responsible to keep Open Order Reports current and process Return Authorizations.
• Obtain proof of delivery for customers.
• Aids in general clerical work such as correspondence & filing.
• Researches to find products not currently in the portfolio.
• Enters, processes and maintains quality event records.
• Accounts Receivable follow up with customers
• Literature distribution
• Other tasks as assigned

Skills Needed

• Computer use and navigation
• Microsoft Excel & Word
• Strong organization skills
• Problem-solving skills
• Mathematics aptitude
• Attention to detail
• Good communication skills
• Works well independently and in group environments
• Typing skills

Minimum Educational Requirements

High School Diploma (or GED).

Experience Required

This is an entry-level position.

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.