sales supervisor - retail

End Of The Roll Flooring Centres; Nanaimo; On-site; CAD 42,000 - 52,000; Full time

Job summary

End Of The Roll Flooring Centres in Nanaimo is seeking a retail supervisor to lead the sales team, assign duties and coordinate daily operations at the physical location.

You should have 1 year to less than 2 years of retail experience, strong communication and organizational skills, and be able to manage inventory, orders, merchandising and customer requests on-site in a fast-paced environment. A valid driver’s license, willingness to travel, and access to public transit are required.

Qualifications

• 1 year to less than 2 years of retail experience.
• Experience supervising staff is preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Assign sales workers to duties.
• Order merchandise and manage stock levels.
• Authorize return of merchandise.
• Establish work schedules.
• Sell merchandise and provide excellent customer service.
• Prepare reports on sales volumes, merchandising and personnel matters.
• Resolve customer requests, complaints and supply shortages.
• Organize and maintain inventory.
• Supervise and coordinate activities of workers.

Skills

Team leadership

Organizational skills

Customer service

Communication skills

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Retail business

Responsibilities

Tasks

• Assign sales workers to duties
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Supervision

• Retail salespersons and sales clerks

Additional information

Transportation/travel information

• Willing to travel
• Valid driver's licence
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Attention to detail
• Combination of sitting, standing, walking
• Walking
• Standing for extended periods

Own tools/equipment

• Computer
• Printer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Excellent written communication
• Initiative
• Judgement
• Ability to multitask

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers on-the-job training tailored to youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities