Sales Specialist

YMCA of Greater Toronto; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join the YMCA of Greater Toronto as a Sales Specialist and play a vital role in empowering our community. This full-time position involves overseeing membership sales, coaching staff, and ensuring exceptional service delivery. We value diversity and inclusion and welcome applications from all qualified candidates.

Qualifications

• Minimum 2 years sales and customer service experience.
• Current CPR, First Aid and Healthy Child Development training is an asset.
• Commitment to a socially inclusive environment.

Responsibilities

• Coordinate and monitor sales and renewals, ensuring targets are met.
• Provide leadership and coaching to volunteers and staff at the Sales Desk.
• Assist in recruiting and developing effective volunteer teams.

Skills

Interpersonal skills

Problem-solving

Sales expertise

Leadership

Education

Degree or Diploma in Business, Marketing or related area

Tools

CLASS

Raiser’s Edge

Job description

Job Category : Sales / Membership / Contact Centre

Requisition Number : SALES004777

Posted : March 10, 2025

Full-Time

Locations

The Steve & Sally Stavro YMCA H&F Centre

907 Kingston Rd

Toronto, ON M4E, CAN

Employment Type : Contract Full Time Salaried (6 months)

Number of Vacancies : 1

Anticipated Start Date : April 1, 2025

Deadline to Apply : March 24, 2025 at 5 : 00pm

Be the Spark! Join our passionate Sales Specialist team and help us to achieve great things in our community!

The Sales Specialist is part of a team that is required to continue to create momentum and excitement through centre tours, and to maintain all sales functions and systems. The Specialist assists the Supervisor / Director in providing leadership to the department volunteers and coaching department staff team during duty period, ultimately ensuring the direct delivery of quality service to all members of the YMCA Centre through leadership and effective management of the staff and operations of the Sales Desk.

In this role, you will :

• Maintain YMCA standards and be a positive role model for our Mission, Vision and Commitment to Service. Adhere to Priority S.A.M. standards and EYE.
• Make decisions and solve problems regarding membership sales functions, membership accounts, members’ concerns, and members’ behaviour.
• Coordinate and monitor sales and renewals, including follow up on promotions and organizing data, to ensure sales and renewal targets are met or exceeded.
• Provide direct delivery at the Sales desk, modeling excellence in sales and service; utilize EYE Role Model, 7 Steps of Selling Behaviour Grids and Coaching Techniques.
• Assist the Sales Supervisor with the development of the Sales supplies budget, monitor, and maintain an adequate supply of all required printed materials and office supplies.
• Assist Supervisor in recruiting and developing effective volunteer teams within the department.
• Organize and perform the Membership Assistance Program Interviews and Reassessments.
• Perform daily banking responsibilities such as cash outs, ensuring targets are met and / or exceeded. Provide administrative support to department and centre as required.
• Monitor Accounts Receivable, ensure follow-up on overdue accounts / members, ensure the completion of the weekly Centre Accounts Receivable reports, cancel overdue accounts with 2 or more rejected payments and recommend to finance which accounts need to be written off.
• Provide leadership and support as a member of the Centre’s senior staff team. Act as an effective Service Leader as required.
• Participate in task groups, special assignments and opportunities that further the Association mission, vision and strategic initiatives including the Core Service Functional Group.
• Demonstrate appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; take a member focused approach to increase their understanding of programs offered across the Association.
• Understand the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
• Understand the importance of the volunteer staff partnership and integrate the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
• Other duties as assigned.

You bring :

• Degree or Diploma in Business, Marketing or related area and / or related experience
• Minimum 2 years sales and customer service experience
• Leadership experience an asset
• Current CPR, First Aid and Healthy Child Development training an asset
• Previous philanthropy involvement; planning, storytelling, volunteerism an asset
• Experience with CLASS and Raiser’s Edge an asset
• Well-developed interpersonal and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members
• Flexibility regarding assigned working hours, including days, evenings and weekends
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs
• YMCA Competencies : Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people / people of colour, Indigenous Peoples, disabled people / people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.