Sales Specialist

Cellcom Communications - Cellcom.ca; Kingston; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

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Job summary

Cellcom Communications is seeking a Sales Specialist for Kingston, ON. This full-time, on-site role involves helping customers identify mobile needs, presenting products and promotions, and processing sales.

Responsibilities include meeting sales targets, staying informed about Bell and Cellcom offerings, and supporting store merchandising. Evening/weekend availability is expected in a fast-paced retail environment.

Qualifications

• Strong communication with customers and teammates.
• Proven customer service and problem resolution skills.
• Consultative selling with ability to meet sales targets.
• Experience training or coaching peers is an asset.
• On-site retail role requiring evenings/weekends.
• Interest in wireless products and telecom services.

Responsibilities

• Present product features, promotions, and services to customers.
• Process sales transactions and contracts accurately.
• Handle customer inquiries and ensure a high standard of in-store experience.
• Meet individual and store sales targets and KPIs.
• Maintain up-to-date knowledge of Bell and Cellcom offerings.
• Support merchandising and store presentation; assist onboarding and training.

Skills

Communication

Customer service

Sales skills

Training or coaching peers

Wireless products knowledge

On-site retail experience

Organizational skills

Education

High school diploma or equivalent

Job description

Company Description

Cellcom Communications is a leading wireless retailer and one of Bell’s earliest dealers, founded in 1985 at the start of Canada’s cellular industry. The company operates over 60 stores across Quebec and Ontario and supports a strong corporate sales team. With significant investments in the wireless sector, Cellcom continues to grow steadily in both retail and enterprise markets. The company serves more than 1,700 corporate clients and 600,000 consumer customers, actively contributing to Bell’s customer expansion. Applicants join a well-established, growth-oriented organization recognized for its leadership and versatility in telecommunications.

Role Description

The Sales Specialist is a full-time, on-site role based in Kingston, ON. In this position, the Sales Specialist engages directly with customers, identifies their mobile and wireless needs, and recommends suitable products, plans, and services. Daily tasks include presenting product features and promotions, processing sales and contracts, handling customer inquiries, and ensuring a high standard of in-store customer experience. The role also involves meeting individual and store sales targets, maintaining up-to-date knowledge of Bell and Cellcom offerings, and supporting merchandising and store presentation. The Sales Specialist may assist in onboarding and training new team members and works closely with management to support overall store performance.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with customers and team members.
• Proven Customer Service abilities, with a focus on building trust, resolving issues, and delivering a positive in-store experience.
• Demonstrated Sales skills, including consultative selling, closing techniques, and comfort working with sales targets and KPIs.
• Experience with Training or coaching peers, and familiarity with basic Sales Management practices is an asset.
• Interest in and aptitude for wireless products, mobile technology, and telecommunications services.
• Ability to work on-site in a fast-paced retail environment, including evenings and weekends as needed.
• Strong organizational skills, attention to detail, and reliability in handling transactions and customer data.
• Previous retail or telecom sales experience is preferred; high school diploma or equivalent required, post-secondary education an asset.