Sales Specialist

Apex Systems; Cambridge; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Apex Systems is seeking an Inside Sales Representative for a B2B Commercial Contact Centre role. The representative will support property management across Canada, handling service inquiries with a high level of urgency. The position requires critical thinking, adaptability, and exceptional customer service skills to assist clients whose operations depend on timely service. A hybrid work model is anticipated after 6 months, with training on-site.

Qualifications

• Call center experience is beneficial.
• Ability to think outside the box to ensure customer satisfaction.

Responsibilities

• Take inbound phone calls and support mail inboxes.
• Coordinate with internal teams to resolve issues.
• Work independently during evening shifts after training.

Skills

Critical thinking

Adaptability

Urgency

Computer knowledge

Job description

Direct message the job poster from Apex Systems

Professional Technical Recruiter at Apex Systems — Hiring candidates to Work at Fortune 500 companies!

Apex Systems is a global IT services provider, and our staffing practice has an opening for an Inside Sales Representative to place at our client, within Enterprise Home Services.

Role Overview :

• B2B Commercial Contact Centre
• Support commercial and property management companies across Canada. As customers – communication has to be 9 / 10 – 10 / 10.
• Inquiries related to service requests, reporting moves, billing inquiries and new products / services.
• High urgency and response time required for large national franchise restaurants, hotels, retirement homes etc.
• 4-hour response time to have a technician / contractor onsite to address any service concerns.
• Will get involved in helping to source various types of replacement equipment to ensure our customers have heat / cooling / hot water restored.
• High level of urgency and professionalism required. Our customers are running a business and the result of our equipment not working might require them to close temporarily (i.e. restaurant and no hot water).

Responsibilities :

• Take inbound phone calls from customers and help support mail inboxes.
• Smaller crew during later evening shifts – need to be able to work independently once fully trained and gain experience (support is available if required).
• Coordinate with internal teams (e.g., workforce planning, operations, sales) to resolve issues.

Skills and Background :

• Call center experience is beneficial.
• Critical thinking, urgency, and adaptability are key.
• Computer knowledge is essential.
• Ability to think outside the box to ensure customer satisfaction while still meeting company needs.
• Training in the office / hotel located 2 buildings down the street.
• Hybrid policy after 6 months if meeting objectives (2 days a week work from home); otherwise in office.
• Hours of operation are 8am-10pm, 7 days a week with Sundays currently supported via on-call.
• Shifts will fall within these hours but will likely be evenings and Saturday with the on-call supported by our existing team members. Shifts are assigned and adjusted based on business needs.

Seniority level

• Associate

Employment type

• Contract

Job function

• Retail

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Sales Specialist • Cambridge, Region of Waterloo, Canada