Sales & Service Representative-6 Months Contract

Grainger Canada; Fort McMurray; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading industrial distributor is seeking passionate individuals for an entry-level position focused on customer service and sales. You will interact with customers, process orders, and support warehouse functions while ensuring a commitment to safety. The role offers a welcoming workplace with opportunities for growth and development, along with comprehensive benefits including medical coverage and paid time off.

Benefits

Medical, dental, vision, and prescription coverage

Paid time off (PTO) and up to 12 holidays annually

Life insurance, including spousal and dependent coverage

Employee Assistance Program

Retirement Savings and Pension Plans

Educational and professional fee assistance

Employee discounts and perks

Qualifications

• 1 to 2 years of previous customer service experience.
• Knowledge of industrial and/or safety products is an asset.

Responsibilities

• Interact and respond to customers daily, ensuring prompt service.
• Process customer orders accurately and maintain product knowledge.
• Assist in driving operational metrics in sales and customer satisfaction.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

High School Diploma

Tools

Computer Skills

Job description

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Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary

Under the general direction of the Onsite Leadership team, this position supports the growth of the onsite business by driving profitable sales growth and customer service through understanding.

Job Responsibilities (You Will)

• Interact, respond, and follow up with customers daily, promptly responding to all inquiries in a courteous and efficient manner.
• Sell a diversified line of products over-the-counter, promoting Private Brands, Technical Services, and ecommerce channels whenever possible, and be able to provide an understanding of the Grainger Value Proposition to customers.
• Process customer orders through the computer system, ensuring accuracy and prompt delivery.
• Maintain a well-rounded knowledge of products sold, including completing required training programs.
• Support warehouse functions and other branch support duties as required.
• Assist in driving the achievement of key operational metrics in customer satisfaction, sales, safety, and operational improvements using available tools and reporting.
• Utilize sound judgment and best practices to resolve complex customer concerns.
• Participate in Continuous Improvement (CI) Team meetings and initiatives as required.
• Maintain a strong commitment to personal safety and workplace safety.
• Perform other duties and responsibilities as needed.

Education/Experience (You Have)

• 1 to 2 years of previous customer service experience.
• Demonstrates a strong work ethic and personal commitment to getting the job done.
• Focus on delivering exceptional customer service.
• Knowledge of industrial and/or safety products is an asset.
• Excellent interpersonal, problem-solving, and customer service skills.
• Proficient computer skills.
• Possession of a valid driver’s license is an asset.
• High School Diploma or equivalent.

The role may require attendance at customer sites, which could involve drug and alcohol screening policies. You may need to comply with safety requirements, including wearing PPE such as a hard hat and N95 mask, and being clean-shaven for mask fitting.

Rewards And Benefits

Our programs provide flexibility to meet your individual needs. Benefits include:

• Medical, dental, vision, and prescription coverage
• Paid time off (PTO) and up to 12 holidays annually
• Life insurance, including spousal and dependent coverage
• Employee Assistance Program
• Retirement Savings and Pension Plans
• Educational and professional fee assistance
• Employee discounts and perks

DEI Statement

We encourage applications from all backgrounds. We aim to create a culture of inclusivity where everyone can learn, grow, and be recognized for their contributions. We are an equal opportunity employer, considering all qualified applicants without discrimination. Reasonable accommodations are available upon request.

Pre-employment background checks are required for external candidates. Internal candidates moving to driving roles will also undergo background checks.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wholesale