Client Service Associate

Northbridge Financial Corporation; Calgary; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Northbridge Financial Corporation is seeking a Client Service Associate to support our Commercial Insurance Specialist and deliver outstanding service to our clients. The role requires customer focus, strong communication, and the ability to manage multiple tasks with accuracy.

The position offers a hybrid work arrangement, competitive compensation, and growth opportunities within a leading Canadian insurance group.

Qualifications

• Post-Secondary education (College or University)
• 2 years of front-line Customer Service experience
• A competitive spirit and a desire to deliver a high level of performance
• Exceptional communication skills
• Proficiency in Microsoft Office applications
• Team-first mentality

Responsibilities

• Provide excellent customer service to clients
• Support Commercial Insurance Specialist in day-to-day tasks
• Handle high volumes of customer requests with accuracy
• Assist in the CIS book of business to maintain smooth operations

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Education

Post-secondary education (College or University)

Tools

Microsoft Office

Job description

What it’s like to be a Federated Insurance Client Service Associate: Supporting one of our Commercial Insurance Specialist (CIS) we’re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business.

The most important characteristics of our best Client Service Associate are that they are customer-focused, flexible, able to multi-task and possess exceptional attention to detail. In other words, they’re awesome. If you are too, consider joining us to support our Client Service team! We want your talent!

If you’re great at:

• Customer Service & Communication Handling high-volumes of requests in a timely and accurate manner
• Assisting your Commercial Insurance Specialist

If you have:

• Post-Secondary education (College or University)
• 2 years of front-line Customer Service experience
• A competitive spirit and a desire to deliver a high level of performance
• Exceptional communication skills
• Proficiency in Microsoft Office applications
• Team-first mentality

We really mean it when we say we put you first.

Here are a few ways how:

• Hybrid work! you get to work from the office and at home, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first.

Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.