Sales & Service Manager - Chinook Centre

Alo Yoga; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a passionate Sales & Service Manager to drive business success and enhance guest experiences. This dynamic role involves leading a dedicated team, ensuring exceptional service, and contributing to the store's operational efficiency. The ideal candidate will possess strong leadership skills, a commitment to Alo's values, and the ability to thrive in a fast-paced environment. Join a vibrant team where your contributions will directly impact customer satisfaction and business growth, while enjoying generous perks and a supportive workplace culture. This is a fantastic opportunity to grow your career in a rewarding retail environment.

Benefits

Generous employee discount

Free membership to Alo Moves

Competitive medical, dental and vision plans

401K with company matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes at Sanctuaries

Qualifications

• 3-5 years of leadership experience in retail or related industries.
• Strong skills in communication and interpersonal relations.

Responsibilities

• Lead the Sales & Service team to ensure exceptional guest experiences.
• Manage budget and business data to inform planning processes.

Skills

Interpersonal Skills

Communication Skills

Time Management

Agility in Task Handling

Independent Work Ethic

Education

3-5 years of retail or related industry leadership experience

Tools

MS Office (Word, Excel, Outlook)

Job description

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s values. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting, and operating efficiently.

Sales & Service Leader

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps.
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team.

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager.
• Review, monitor, and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g., Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning).
• Future planning workflow business needs to protect optimal performance.

People Leader

• Ensure that the Sales, Service, and Community team exudes Alo's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do.
• Lead a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team.
• Establish internal & external pipeline through succession planning and recruitment strategy.
• Write an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager.

Business Partner

• Oversee the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency.
• Collaborate and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals.
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture.

Sales & Service Leadership Qualifications

• 3-5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time management skills, and personal accountability.
• Requires constant movement in and around all areas of the store.
• Aligns with and embodies Alo’s guiding principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Sales & Service Manager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing, and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors.
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees).
• 401K with company matching (Full-Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries.

Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.