Sales Process Specialist

UL Solutions External Career Site; Varennes; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

UL Solutions in Varennes is seeking a detail-oriented customer service specialist to manage orders, quotes, and post-sale activities. The role requires interacting with customers by phone or email, processing orders in the ERP, and supporting account managers. A strong focus on accuracy and timely follow-up is essential.

The position is hybrid, requiring three days in the office per week, and candidates must reside in Varennes (Quebec) and be bilingual in French and English.

Qualifications

• Bilingual French/English required.
• Hybrid role; 3 days/week in office in Varennes.

Responsibilities

• Interact with customers by phone or email to take orders and support post-sale activities.
• Develop and share quotes for specified leads using standardized pricing tools.
• Process orders into the ERP after quote acceptance and follow up on quotes.
• Support account managers with administrative tasks.
• Track previous orders and pull data to inform account opportunities.
• Handle post-sale inquiries including invoicing, listing changes, file transfers, and Product iQ support.

Skills

Bilingual FR/EN

ERP system

Tools

ERP system

Job description

In UL Solutions’ Built Environment, we help our customers meet evolving requirements for the safety, quality, performance, sustainability, interoperability and security of building materials, products, infrastructure and technologies.

This is a Hybrid position requiring 3 days/week in an office. Candidates must reside in Varennes (Quebec)

Candidates must be Bilingual (French/English)

• Engages with customers via telephone or electronic inquiries for the purpose of taking orders, order fulfilment, or admin-related post-sales activities.
• Under moderate supervision, develops and shares quotes for specified categories of leads using standardized pricing tools.
• Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists in turning quotes into orders.
• Supports account managers and owners by performing administrative-related tasks.
• Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities.
• Supports on post-sale inquiries that are received through either phone, email, or contact us form submissions with respect to invoicing, multiple listing, name/address changes, file transfers, my UL support queries, FUS estimates, file/volume withdrawals, reinstatements, alternate listing, Product iQ support etc.

Il s'agit d'un poste hybride nécessitant une présence au bureau trois jours par semaine.

Les candidats doivent résider à Varennes (Québec)

Les candidats doivent être bilingues (français/anglais).

• Interagit avec les clients par téléphone ou par courriel pour la prise de commandes, le traitement des commandes et les activités administratives liées au service après-vente
• Sous une supervision modérée, élabore et transmet des devis pour des catégories de prospects spécifiques à l'aide d'outils de tarification standardisés
• Traite les commandes dans le système ERP après l'acceptation du devis, s'assure que les clients reçoivent un suivi des devis envoyés et contribue à la conversion des devis en commandes
• Soutient les gestionnaires et les responsables de comptes en effectuant des tâches administratives
• Effectue le suivi des commandes précédentes et fournit des données provenant de sources internes, à la demande des responsables et des représentants de comptes, afin d'approfondir la connaissance des comptes et des opportunités commerciales
• Répond aux demandes de renseignements après-vente reçues par téléphone, courriel ou formulaire de contact concernant la facturation, les listes multiples, les changements de nom/adresse, les transferts de fichiers, les demandes d'assistance My UL, les estimations FUS, les retraits de fichiers/volumes, les réactivations, les listes alternatives, l'assistance Product iQ, etc.