Sales Process Specialist

Ul Solutions; Varennes; On-site; CAD 42,000 - 54,000; Full time

Job summary

UL Solutions in Varennes, Quebec is seeking a customer‑facing administrator to manage order intake, quotes, and post‑sales follow‑up in a hybrid environment. You will engage with customers by phone or email, prepare quotes, process orders in ERP, and support account teams with essential admin tasks.

The ideal candidate is bilingual (French/English), comfortable handling invoicing inquiries, and can contribute to deeper account insights with data from internal sources.

Qualifications

• Bilingual in French and English required.
• Must reside in Varennes, Quebec.
• Hybrid role requiring three days in office per week.

Responsibilities

• Interact with customers by phone or email to take orders and support post-sales activities.
• Under moderate supervision, develop and share quotes using standardized pricing tools.
• Process orders in ERP after quote acceptance and follow up on quotes.
• Support account managers with administrative tasks.
• Track previous orders and pull data to deepen account insights.
• Handle post-sale inquiries about invoicing, listings, name/address changes, file transfers, and Product iQ support.

Skills

Customer service

Quote preparation

Order processing

Administrative support

Tools

ERP system

Job description

In UL Solutions’ Built Environment, we help our customers meet evolving requirements for the safety, quality, performance, sustainability, interoperability and security of building materials, products, infrastructure and technologies.

This is a Hybrid position requiring 3 days/week in an office. Candidates must reside in Varennes (Quebec)

Candidates must be Bilingual (French/English)

• Engages with customers via telephone or electronic inquiries for the purpose of taking orders, order fulfilment, or admin-related post-sales activities.
• Under moderate supervision, develops and shares quotes for specified categories of leads using standardized pricing tools.
• Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists in turning quotes into orders.
• Supports account managers and owners by performing administrative-related tasks.
• Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities.
• Supports on post-sale inquiries that are received through either phone, email, or contact us form submissions with respect to invoicing, multiple listing, name/address changes, file transfers, my UL support queries, FUS estimates, file/volume withdrawals, reinstatements, alternate listing, Product iQ support etc.

Il s'agit d'un poste hybride nécessitant une présence au bureau trois jours par semaine.

Les candidats doivent résider à Varennes (Québec)

Les candidats doivent être bilingues (français/anglais).

• Interagit avec les clients par téléphone ou par courriel pour la prise de commandes, le traitement des commandes et les activités administratives liées au service après-vente
• Sous une supervision modérée, élabore et transmet des devis pour des catégories de prospects spécifiques à l'aide d'outils de tarification standardisés
• Traite les commandes dans le système ERP après l'acceptation du devis, s'assure que les clients reçoivent un suivi des devis envoyés et contribue à la conversion des devis en commandes
• Soutient les gestionnaires et les responsables de comptes en effectuant des tâches administratives
• Effectue le suivi des commandes précédentes et fournit des données provenant de sources internes, à la demande des responsables et des représentants de comptes, afin d'approfondir la connaissance des comptes et des opportunités commerciales
• Répond aux demandes de renseignements après-vente reçues par téléphone, courriel ou formulaire de contact concernant la facturation, les listes multiples, les changements de nom/adresse, les transferts de fichiers, les demandes d'assistance My UL, les estimations FUS, les retraits de fichiers/volumes, les réactivations, les listes alternatives, l'assistance Product iQ, etc.