Sales Operations Specialist

DHL Germany; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading logistics company seeks a Sales Operations Specialist to enhance the efficiency of its sales teams in Mississauga. You'll optimize processes, manage databases, and support lead generation, contributing to exceptional customer experiences. Successful candidates will demonstrate strong analytical skills and collaborate across various teams to implement improvements.

Qualifications

• Experience in sales operations or support.
• Strong analytical and process optimization skills.
• Ability to manage projects and collaborate with cross-functional teams.

Responsibilities

• Assist in developing lead generation strategies.
• Implement streamlined sales support processes.
• Manage customer database and ensure data quality.

Skills

Lead Qualification

Data Analysis

Project Management

Process Optimization

Collaboration

Tools

CRM tool

Job description

Role Overview

As a Sales Operations Specialist at DGF Canada, you will play a vital role in supporting and empowering our frontline sales teams. Your focus will be on enhancing efficiency in their daily operational tasks—such as lead qualification and management, account opening, renewals, and quotations—while also maintaining our customer database and call planning systems.
By optimizing sales processes and systems, you will contribute to delivering an exceptional customer experience throughout the sales cycle, from lead management to onboarding.

Key Responsibilities

• Lead Generation Support:
  Assist in the development and implementation of lead generation strategies to identify and qualify potential customers, ensuring a robust sales pipeline.

• Process Optimization:
  Develop and implement streamlined sales support processes to enhance productivity, reduce bottlenecks, and improve the customer onboarding experience.

• Customer Database Management:
  Take ownership of the CRM tool, ensuring data quality through regular training sessions for sales personnel on proper data entry, and ensure timely resolution of sales-related queries.

• Project Management:
  Serve as the project implementation leader or commercial representative for the deployment and development of relevant sales processes or tools within the country.

• Coordination:
  Collaborate with cross-functional teams—including marketing, finance, IT, and operations—to align on goals and ensure the smooth implementation of various sales process improvement initiatives.

• Compliance:
  Ensure adherence to global and regional standards for various sales processes, systems, and tools.

• Data Analysis:
  Track and analyze key sales metrics, preparing insightful reports to support decision-making and strategic planning.