Sales Operations Specialis

DHL Germany; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

Un leader mondial en logistique recherche un 'Sales Operations Specialist' pour participer au soutien des équipes de vente et à l'optimisation des processus. Le candidat idéal contribuera à la gestion des données clients et aux stratégies de génération de leads, tout en assurant une expérience client exceptionnelle. Un fort accent sera mis sur l'analyse des données et la collaboration interfonctionnelle pour atteindre les objectifs de vente.

Qualifications

• Expérience en gestion des bases de données clients et optimisation des processus de vente.
• Compétences analytiques pour suivre et analyser des métriques de vente.
• Aptitude à collaborer avec des équipes interfonctionnelles.

Responsibilities

• Assister dans le développement et la mise en œuvre de stratégies de génération de leads.
• Prendre en charge l'outil CRM pour assurer la qualité des données.
• Servir de leader d'implémentation de projets pour les processus de vente.

Skills

Data Analysis

Process Optimization

Lead Qualification

Customer Database Management

Project Management

Tools

CRM Tool

Job description

Role Overview

As a Sales Operations Specialist at DGF Canada, you will play a vital role in supporting and empowering our frontline sales teams. Your focus will be on enhancing efficiency in their daily operational tasks—such as lead qualification and management, account opening, renewals, and quotations—while also maintaining our customer database and call planning systems.
By optimizing sales processes and systems, you will contribute to delivering an exceptional customer experience throughout the sales cycle, from lead management to onboarding.

Key Responsibilities

• Lead Generation Support:
  Assist in the development and implementation of lead generation strategies to identify and qualify potential customers, ensuring a robust sales pipeline.

• Process Optimization:
  Develop and implement streamlined sales support processes to enhance productivity, reduce bottlenecks, and improve the customer onboarding experience.

• Customer Database Management:
  Take ownership of the CRM tool, ensuring data quality through regular training sessions for sales personnel on proper data entry, and ensure timely resolution of sales-related queries.

• Project Management:
  Serve as the project implementation leader or commercial representative for the deployment and development of relevant sales processes or tools within the country.

• Coordination:
  Collaborate with cross-functional teams—including marketing, finance, IT, and operations—to align on goals and ensure the smooth implementation of various sales process improvement initiatives.

• Compliance:
  Ensure adherence to global and regional standards for various sales processes, systems, and tools.

• Data Analysis:
  Track and analyze key sales metrics, preparing insightful reports to support decision-making and strategic planning.