Sales Operations Coordinator

Metrie; Halton Hills; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Sales Operations Coordinator, where your passion for customer service and business systems will shine. In this dynamic role, you will build and nurture customer relationships, analyze data to drive business improvements, and collaborate with cross-functional teams. You'll be part of a culture that values learning, integrity, and collaboration, all while contributing to meaningful projects that make a difference. If you're ready to make an impact in a supportive and family-oriented environment, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

5% RRSP Matching Program

Profit-sharing program

Development opportunities

Family-oriented culture

Qualifications

• Customer-focused with a passion for business systems and efficiencies.
• Experience in the distribution or manufacturing industry preferred.

Responsibilities

• Build and maintain customer relationships while analyzing data for improvements.
• Collaborate with internal and external stakeholders to manage expectations.

Skills

Customer Service

Problem Solving

Communication Skills

Business Systems Knowledge

Data Analysis

Education

Post-secondary diploma/degree

Tools

SAP

Hub Spot

Excel

Job description

Metrie is a multi-national leader in the millwork industry with over 30 locations that produces and sells interior finishings across North America. We’re passionate about making a difference by helping our customers transform their houses into homes and love where they live! You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home, and House & Home, or by one of our Instagram influencers.

Why should you work for Metrie? With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.

The Position

The Sales Operations Coordinator will play a key role on our Inside Sales team. The incumbent will be responsible for building and maintaining customer relationships, collecting, and analyzing data, and creating recommendations for business improvements. Collaborating with internal and external stakeholders is also a vital component of this role.

Reporting Relationships: This role reports directly to our Sales Operations Manager and works closely with the Inside Sales Team.

As a Sales Operations Coordinator, we need your love of business systems and passion for creating efficiencies and improvements.

• Operating multiple systems throughout the day – acting as the ‘go to ambassador’ for systems information and customer support, when applicable.
• Routinely multitasking and leveraging multiple types of source documents.
• Collaborate within cross-functional teams; act as a liaison between operations functions and Sales Teams to manage expectations & data.
• Maintain and keep current detailed records, reports, and customer data.

How You’ll Succeed

• Customer Focused – Provide exceptional customer service, through focusing on the customer experience and engaging in meaningful interactions.
• Business Systems – Become an expert of the multiple systems used daily (SAP, Hub Spot, MyMetrie & growing!). Provide support for customers and internal team members while looking for ways to improve.
• Product Knowledge – Deeply understand our product lines and products. Effectively answer any questions concerning our offerings and ensure customers are connected to the right people and opportunities.
• Problem Solving – Listen, ask questions, understand our customer needs, and provide the best options. Remain solution-focused in order to identify opportunities to help our customers.

Who You Are

• You are customer-oriented. You put the customer first and go the extra mile to make our customers happy.
• You love to learn. You are passionate about growing your knowledge and skills and being the best you can be.
• Values matter to you. You bring your true self to work and live by our values – passion, respect, integrity, collaboration, and excellence.
• You demonstrate exceptional verbal and written communication skills; fluent in English.
• You are proficient with web-based computer services, specifically SAP.
• You have a post-secondary diploma/degree or equivalent work experience (preferred).
• You have experience within the distribution or manufacturing industry (preferred).
• Proficient in Excel (bonus).

What Metrie Offers

• A collaborative work environment that has clear direction for future strategy and goals.
• A competitive base salary and profit-sharing program.
• Comprehensive benefits package – medical, dental, and life.
• 5% RRSP Matching Program.
• Challenging and meaningful work, and the chance to participate on cross-functional teams across the company.
• Development opportunities – we recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth.
• Family-oriented culture, focused on putting our people first.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers feel like they belong. We are an equal opportunity employer and invite any and all qualified applicants. We are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005, within our recruitment process. If you require accommodation at any time throughout the recruitment process, please contact Human Resources.

Metrie conducts pre-employment screening including but not limited to criminal background checks for all final candidates.