Sales Manager

Harry Rosen Inc.; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay program

Team bonuses

Employee discounts

Flexible benefits package

Pension and Group RRSP programs

Modern, digitally advanced workplace

Career growth opportunities

Inclusion and Diversity Council

Job summary

Harry Rosen Inc. in Mississauga, Ontario, seeks a Client Experience Leader to guide store performance and elevate customer service across channels. You will mentor Clothing Advisors, set service standards, and drive loyalty with a focus on luxury retail excellence.

The role emphasizes training, coaching, and development, with responsibility for onboarding and performance assessments, while aligning to store policy and brand initiatives. Competitive compensation and bonuses are offered.

Qualifications

• Minimum 3 years of retail experience with leadership capacity in managing a store/department.
• Experience in developing others with coaching and performance improvement.
• Strong understanding of luxury retail and executing business plans.

Responsibilities

• Coach Clothing Advisors and Specialists to maximize personal sales productivity.
• Develop and maintain in-store and after sales service standards.
• Ensure that all Clientele Development activities are executed.
• Adopt role of Eagle on the Floor and practice EID behaviours.
• Drive adoption of Herringbone and digital sales goals.
• Ensure Advisors build omni-channel clients across in-store, online, and other channels.
• Promote and educate Advisors and clients on the program inclusions and activation steps.
• Hire and train new Clothing Advisors and Specialists.
• Administer onboarding and training programs; conduct one-on-one performance reviews.

Skills

Retail leadership

Customer service

Coaching

Performance management

Omni-channel

Training & onboarding

Communication

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Client Experience Leader

Full-Time Permanent

Reporting to: Store Leader

Harry Rosen, Square One

Mississauga, Ontario

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for a Client Experience Leader to join our Store team.In this role you’ll be responsible for:

Performance Leadership

• Coach Clothing Advisors and Specialists to maximize personal sales productivity
• Develop and maintain in-store and after sales service standards
• Ensure that all Clientele Development activities are executed
• Adopt role of Eagle on the Floor and practice EID behaviours
• Drive adoption of Herringbone and the meeting of digital sales goals
• Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
• Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps

Attraction, Retention, and Development

• Hire and train new Clothing Advisors and Specialists
• Administer training programs and ensure all required On-boarding and assigned training is completed
• Hold one-on-one meetings and complete performance assessments

Policies and Procedures

• Ensure team alignment to all store and operational policy/procedures and cultural standards
• Ensure team alignment on store protection and LP policies and standards

Successful candidates will require:

• A minimum of 3 years of retail experience with leadership capacity in managing a store/department
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
• Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation: $65,000 - 75,000 + bonus

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.