Sales Manager

Harry Rosen Inc.; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay program

Monthly and annual team bonuses

Best in-industry discounts

Flexible benefits package

Pension and Group RRSP Programs

Diverse workplace culture

Job summary

Harry Rosen Inc. is hiring a Client Experience Leader for its Square One Mississauga location. This full-time permanent role focuses on leading and coaching a team to enhance customer service and sales performance in both in-store and online environments.

With over 70 years of experience in luxury menswear, the ideal candidate will have at least 3 years of retail leadership experience and a passion for fostering customer loyalty. The company offers competitive salaries ranging from $65,000 to $75,000, along with bonuses and a comprehensive benefits package.

Qualifications

• Minimum of 3 years of retail experience with leadership capacity.
• Focus on driving long-term customer loyalty.
• Demonstrated ability to develop others with proven coaching success.

Responsibilities

• Coach Clothing Advisors to maximize sales productivity.
• Develop in-store and after-sales service standards.
• Ensure execution of Clientele Development activities.

Skills

Retail leadership

Customer loyalty development

Coaching and development

Business acumen in luxury retail

Job description

Client Experience Leader – Full‑Time Permanent

Reporting to: Store Leader – Harry Rosen, Square One Mississauga, Ontario

Harry Rosen is a proudly Canadian‑born and – raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Responsibilities

• Performance Leadership – Coach Clothing Advisors and Specialists to maximize personal sales productivity
• Develop and maintain in‑store and after‑sales service standards
• Ensure that all Clientele Development activities are executed
• Adopt role of Eagle on the Floor and practice EID behaviours
• Drive adoption of Herringbone and the meeting of digital sales goals
• Ensure Advisors are building omni‑channel clients by assisting through all channels (in‑store, online, and)
• Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps
• Attraction, Retention, and Development – Hire and train new Clothing Advisors and Specialists
• Administer training programs and ensure all required On‑boarding and assigned training is completed
• Hold one‑on‑one meetings and complete performance assessments
• Policies and Procedures – Ensure team alignment to all store and operational policy/procedures and cultural standards
• Ensure team alignment on store protection and LP policies and standards

Qualifications

• A minimum of 3 years of retail experience with leadership capacity in managing a store/department
• A focus on driving long‑term customer loyalty and conversion by training the team on elevating both the in‑store and online customer experience)
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
• Experience in the retail industry is preferred
• Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

Benefits

• Competitive pay program
• Opportunities to additionally earn monthly and annual team bonuses
• Best in‑industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future
• Compensation: $65,000 – $75,000 + bonus

Harry Rosen Inc. is committed to ensuring that our environment is barrier‑free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.