Sales Development Representative

Harris Global Business Services (GBS); Toronto; Hybrid; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid work model

Bonus

Job summary

TouchBistro is seeking a Sales Development Representative to join the Toronto-based Sales team and cultivate relationships with restaurant owners through proactive outreach and lead qualification.

You will learn and grow with coaching sessions, while contributing to a fast-paced, metrics-driven environment focused on delivering exceptional customer experiences.

Qualifications

• 1+ year of experience in a customer service role.
• Track record of self-improvement, upward growth, and meeting KPIs or quotas.
• Passion for sales, the restaurant industry, SaaS, and technology.

Responsibilities

• Prospect and qualify warm leads from inquiries and demand generation sources.
• Conduct high-volume prospecting through phone, text, and email.
• Prioritize and organize lead pipeline for maximum efficiency daily.
• Ensure all sales activities are recorded in Salesforce.
• Understand and leverage product features, partners, and marketing resources to hit monthly targets.
• Team up to deliver the best customer experience.

Skills

Customer service

Sales mindset

Sales KPIs

Hybrid work

Restaurant industry knowledge

Tech literacy

Education

University or College degree

Tools

Salesforce

Point of Sale

Job description

TouchBistro is looking for a Sales Development Representative to join our Sales team in Toronto! Joining our SDR team, you will promote TouchBistro and build relationships with restaurant owners and operators through prospecting and qualifying leads via phone, email, and text.

Joining TouchBistro as a Sales Development Representative, we are committed to providing you with a strong foundation to develop your sales skills from day one. You will have continuous learning opportunities through weekly 1:1s and coaching sessions with leadership to help you excel. We value hard work, and consistent top performers will have opportunities to pursue growth within the Sales organization. Your sales journey starts with us!

Your Day-to-Day

• Prospect and qualify warm leads from customer inquiries and demand generation marketing sources
• Conduct high-volume prospecting through phone, text, and email
• Prioritize and organize lead pipeline for maximum efficiency on a daily basis
• Ensure all sales activities are accurately recorded and tracked in Salesforce
• Understand and leverage product features, our Partners, Marketing, and other resources to ensure targets are met on a monthly basis
• Work as a team to deliver the best customer experience at all times

All About You

Must Haves

• You have 1+ year(s) of experience in a customer service role
• You have a track record of self-improvement, upward growth, and top performance with KPIs or quotas
• You are passionate about sales, the restaurant industry, SaaS, and technology
• You are comfortable working in a hybrid work environment (2x a week in our Toronto office)

Nice To Haves

• You have experience working in the hospitality industry
• You have a University or College degree
• You have Salesforce and/or Point of Sale experience

Salary Range: $40,000 to $45,000 + Bonus

Hybrid role in Toronto – 2 days/week in office at 85 Richmond Street W.

Only selected candidates will be contacted.

Harris is committed to an Employment Equity Program and encourages applications from members of designated groups, including women, persons with disabilities, Indigenous peoples, and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available upon request.

Harris’ Talent Acquisition team does not use text messages to communicate with candidates or request confidential information. We encourage all candidates to apply directly to posted positions. Candidates who meet the required qualifications will be contacted for an interview by either a Harris hiring manager or a member of the Talent Acquisition team.

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

About TouchBistro

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house, and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.