Sales & Customer Service Manager

Oppein Cabinetry; Toronto; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading custom cabinetry brand is seeking a Sales & Customer Service Manager for their Etobicoke location. This hands-on leadership role involves driving dealer sales growth, team development, and ensuring a smooth order process. The ideal candidate will have over 5 years of experience in sales or customer service management, preferably in related industries. The position offers a competitive salary and bonus potential, along with company benefits and growth opportunities.

Benefits

Paid vacation

Company benefits

Long-term growth opportunities

Qualifications

• 5+ years in sales and/or customer service management.
• Experience in cabinetry, building materials, or home improvement preferred.

Responsibilities

• Lead and coach a B2B sales team focused on dealer success.
• Manage and improve customer service processes and staff performance.
• Monitor KPIs for sales growth and client satisfaction.

Skills

Communication

Multitasking

Leadership

Results-oriented

Job description

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Oppein Cabinetry, the world’s #1 custom cabinetry brand, is expanding in Canada! We’re hiring a Sales & Customer Service Manager to lead our sales and customer service (CSR) teams at our Etobicoke location.

This is a hands-on leadership role focused on dealer sales growth, team development, and ensuring a smooth order process from quote to delivery.

Oppein Cabinetry, the world’s #1 custom cabinetry brand, is expanding in Canada! We’re hiring a Sales & Customer Service Manager to lead our sales and customer service (CSR) teams at our Etobicoke location.

This is a hands-on leadership role focused on dealer sales growth, team development, and ensuring a smooth order process from quote to delivery.

What You'll Do

• Lead and coach a B2B sales team focused on dealer success
• Manage and improve customer service processes and staff performance
• Monitor KPIs for sales growth, client satisfaction, and CSR efficiency
• Handle escalated client issues and support dealer retention
• Collaborate with senior leadership to drive results and optimize operations

What We're Looking For

• 5+ years in sales and/or customer service management
• Experience in cabinetry, building materials, or home improvement (preferred)
• Strong communication, multitasking, and leadership skills
• Results-oriented mindset with a proactive, team-focused approach

Compensation Package

• Base Salary: $65,000–$75,000/year
• Bonus Potential: $15,000–$25,000/year based on sales & service KPIs
• Paid vacation, company benefits, and long-term growth opportunities

Location:

474 Attwell Dr, Etobicoke, ON (On-site role, Mon–Fri)

Apply Now to lead a high-impact team with one of the world's most respected cabinetry brands. Help us deliver premium service and products across Canada.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Wholesale

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