Sales Coordinator

Richards Packaging, Inc.; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

Richards Packaging, Inc. is seeking a Sales Coordinator to support Sales Account Executives and improve customer satisfaction. The successful candidate will collaborate with various departments, manage client needs, and ensure efficient order processing while providing exceptional service. Ideally, applicants have a post-secondary degree and relevant experience in a customer or sales environment.

Benefits

Generous compensation package

Comprehensive healthcare benefits with no deductibles

Access to paramedical services

Mental health coverage

Extensive travel insurance

Qualifications

• Minimum of 1 year in a customer care or sales environment.
• Self-starter with ability to work independently.
• Previous inside sales or customer service experience preferred.

Responsibilities

• Support Sales Account Executives and enhance customer satisfaction.
• Manage client inventory and respond to client inquiries.
• Process customer orders and returns in the ERP system.

Skills

Interpersonal skills

Communication skills

Customer service skills

Problem-solving abilities

Attention to detail

Education

Post-secondary degree or diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ERP systems (Business Central)

Job description

Richards Mississauga
6155 Belgrave Rd
Mississauga, ON L5R, CAN

Richards Mississauga
6155 Belgrave Rd
Mississauga, ON L5R, CAN

Richard's Packaging Inc. has evolved from its origins as a glass container manufacturer for pharmacies into a leading North American distributor of packaging and healthcare products for the healthcare, food and beverage, and cosmetics sectors. With 112 years of experience and a team of approximately 600 employees across the continent, we are committed to quality, innovation, and exceptional customer service. Join us in making a meaningful impact across diverse industries.

Why Join Richards:

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic comprehensive healthcare benefits with no annual deductibles
• Paramedical services granting access to different practitioners
• Mental health coverage
• Extensive travel insurance with no deductible ensuring peace of mind while you travel
• And so much more!

About the Role:

Reporting to the General Manager, the Sales Coordinator will be responsible for supporting our Sales Account Executives and enhancing our customer satisfaction. The ideal candidate will have a strong product knowledge base, be resilient, professional, and collaborative, working effectively with the Sales, Warehouse, and Purchasing teams. You will provide timely feedback and support to both internal and external customers.

The successful applicant will:

• Collaborate with various departments to handle multiple priorities efficiently.
• Assist the sales team with client needs and manage client inventory.
• Respond to client inquiries on production, inventory, and availability.
• Verify and validate pricing information.
• Act as the second point of contact for assigned customers, providing friendly and professional support.
• Assist with the ordering and return process, following company policies.
• Process customer orders and returns in the ERP system, ensuring fulfillment and satisfaction.
• Maintain a solid understanding of all products and processes.
• Stay updated on sales strategies, new product introductions, and skill development through training and meetings.
• Identify opportunities to improve work processes and efficiency.

We are seeking a candidate with the following experience and attributes:

• Post-secondary degree or diploma, or equivalent experience in a related field.
• Minimum of 1 year in a customer care or sales environment.
• Previous inside sales or customer service experience preferred.
• Self-starter with the ability to work independently.
• Strong interpersonal, communication, and customer service skills.
• Excellent attention to detail and problem-solving abilities.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Experience with ERP systems (Business Central is an asset).

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.