Sales Co-worker G38 (Bath & Dining)

IKEA; Richmond; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness days

Extended health/dental/vision

RRSP matching

Annual bonus

Flexible spending account

Life insurance

Employee discounts

Bereavement leave

Employee assistance program

Job summary

IKEA Richmond, BC is looking for a Sales Co-worker to engage customers, understand their needs, and guide them to optimal home solutions. You will maintain a clean, well-stocked area and act with enthusiasm for our range and sustainability commitments.

You’ll collaborate with colleagues, learn the store’s action plans, and promote available services to enhance each customer’s shopping experience. This role emphasizes teamwork, energy, and a passion for home design.

Qualifications

• Meticulous attention to detail and ability to juggle multiple tasks
• Strong customer service skills to assess needs and suggest solutions
• Excellent interpersonal skills and ability to engage customers naturally
• Genuine enthusiasm for IKEA products, design, and sustainability commitments
• Approximately 6 months of experience in high-volume sales or customer service
• Comfort working in a fast-paced, physically demanding environment (ladders/heights)
• Ability to prioritize and organize own work efficiently

Responsibilities

• Actively approach customers who may need assistance and identify their needs by asking the right questions and guiding them to suitable home solutions.
• Understand and utilize IKEA sales and communication channels for various customer interactions.
• Keep your area clean, organized, priced, and fully stocked, maintaining IKEA merchandising standards.
• Share knowledge about features and benefits of IKEA products with customers and colleagues.
• Know store and department action plans and contribute to department goals.
• Promote available services to help customers make informed decisions and improve their shopping experience.
• Lead or support the execution of planned commercial activities within your department.

Skills

Attention to detail

Customer service

People person

Product passion

6 months experience

Physically capable

Prioritization

Job description

What you'll need to have

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• Your customer service skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• You have about 6-month work experience in a high-volume sales or customer service environment.
• You enjoy working in a physically demanding, fast-paced, work environment and are comfortable with working on ladders and with heights.
• Ability to prioritize and organize your own work to make efficient use of the time available.

A day in your life with us

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/övertag).

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Sales Co-worker.

The starting rate/ salary for this position is 19.28 CAD