Sales Clerk (Rush)

University of British Columbia; Vancouver; On-site; CAD 36,000 - 39,000; Part time

Job summary

University of British Columbia is seeking Sales Clerk (Rush) in the Bookstore to support a fast-paced retail environment. Roles involve assisting customers, processing sales, and managing in-store and online orders during the Jumpstart move-in event. Eight vacancies are available.

You will help with inventory, displays, and customer service while ensuring accuracy and professionalism. This role requires high school graduation or an equivalent, plus at least one year of retail experience

Qualifications

• High school graduation or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
• Experience in retailing is preferred.
• Ability to provide quality service to customers in a courteous, patient manner.

Responsibilities

• Assists customers by helping to locate and select products, answering inquiries, and processing orders.
• Proactively engages with customers to meet their needs and promote bookstore offerings.
• Operates a point-of-sale terminal and processes payments securely.
• Processes online orders including picking merchandise and completing the sale.
• Checks inventory levels and advises on out-of-stock situations and vendor orders.
• Creates displays, stocks shelves, and maintains store orderliness.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma

Job description

Staff - Union

Job Category

CUPE 116

Job Profile

CUPE 116 Hourly - Sales Clerk

Job Title

Sales Clerk (Rush)

Department

Retail Sales | UBCV | Bookstore | Student Housing and Community Services

Compensation Range

$26.45 - $27.82 CAD Hourly

Posting End Date

August 21, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

September 12, 2026

These positions are in support of the Jumpstart move-in event. This will involve event setup and takedown activities, cash and pop ups store support from the period of August 24, 2026 to September 5, 2026.

This posting is for eight (8) vacancies.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

Sales Clerks are involved in a variety of sales and order processing activities in serving the needs of Bookstore customers. Sales Clerks are expected to provide excellent customer service, be knowledgeable about the products the Bookstore sells and effectively display bookstore merchandise. This position requires the ability to provide customer service in all areas of the store.

Organizational Status

Reports to the Bookstore Assistant, Section Head or Bookstore Retail Floor Supervisor as designated.

Work Performed

Sales Clerk duties include:

• Assists customers by helping to locate and select products, answering inquiries (verbally or in writing) giving product demonstrations or providing product suggestions and accepting, recording, processing and filling special orders and/or requisitions;

• Proactively engages with customers to meet their needs and promote bookstore offerings;

• Operates point-of-sale terminal or invoicing equipment and accurately processing payments while safeguarding cash, other financial transaction material and protecting personal information;

• Processes online orders including picking merchandise and completing the sales transaction;

• Checks inventory levels and advising buyers of out-of-stock situations and sending orders to vendors according to procedures;

• Creates effective merchandise displays, stocking shelves and ensuring orderliness and attractiveness of stock layout;

• Prepares merchandise for sale as instructed;

• Recommends price mark-downs for supervisor's approval;

• Operates a computer terminal to access and input information as required;

• Maintains vigilance in order to ensure the safety of staff and customers and maintain the security of University property;

• Prepares surplus or defective merchandise for return to vendor;

• Assists with other duties in keeping with the qualifications and requirements of this classification.

Periodic Duties

• Assists in the counting and documentation of annual inventory;

• Assists in the distribution of regalia at Convocation.

Consequence of Error/Judgement

Works within well defined guidelines and procedures, but is expected to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion; new or unusual problems would be referred to supervisor.

Supervision Received

Receives detailed instructions during orientation and training and on subsequent new assignments or changes in procedures. Carries out familiar phases of the work under general supervision.

Supervision Given

Employees at this level do not supervise, but may explain work sequences to others.

Minimum Qualifications

High school graduation or an equivalent combination of education and experience.

• - Willingness to respect diverse perspectives, including perspectives in conflict with one's own
• - Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Knowledge and at least one year experience in retailing in related products.

Ability to provide quality service to customers in a courteous, patient manner.

Ability to maintain accuracy and attention to detail.

Ability to operate a point-of-sale terminal in an efficient and accurate manner.

Ability communicate effectively and to respond appropriately to inquires in person, on phone, and in writing, and make appropriate recommendations or referrals as necessary.

Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.

Ability to effectively display and sell products and services.

Ability to quickly and efficiently stock merchandise, including items of varying size and weight.

Ability to operate computer and other related office equipment.

Ability to balance and complete multiple tasks in a variety of retail merchandise departments, , while ensuring customer satisfaction.

Ability to operate computer and other related office equipment.

Ability to effectively demonstrate and sell a diverse set of products.

Ability to work effectively both independently and within a team environment.