Visitor Services Clerk

ubc; Vancouver; On-site; CAD 26,000 - 34,000; Part time

Job summary

The University of British Columbia Beaty Biodiversity Museum is seeking a Visitor Services Clerk to warmly welcome visitors, process admissions and memberships, and assist in the museum store. This part-time role requires weekend shifts and occasional evenings or on-call availability.

The position supports group bookings, events, and general inquiries while contributing to a positive visitor experience at the Beaty Biodiversity Museum.

Qualifications

• High School graduation, plus one year of related experience, or an equivalent combination.

Responsibilities

• Greet visitors and process admission fees, passes and memberships per the rate schedule.
• Perform retail duties in the Museum store, process sales and manage inventory displays.
• Assist with annual inventory counting and cash-out procedures.
• Respond to group and tour bookings, coordinate access with group leaders and interpreters.
• Answer inquiries in person, by email, or by phone and maintain museum security awareness.
• Support events and rentals, including setup and takedown, and assist with data collection on admissions and sales.

Education

High School graduation or equivalent

Job description

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Front Counter 1 (Gr1)

Job Title

Visitor Services Clerk

Department

Administrative Support | Visitor Services | Beaty Biodiversity Museum | Faculty of Science

Compensation Range

$19.43 - $25.90 CAD Hourly

Posting End Date

August 24, 2026

Job End Date

Ongoing

Background Checks

This position is subject to the satisfactory completion of required background checks

About UBC

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

The Beaty Biodiversity Museum, part of UBC's Beaty Biodiversity Centre, houses over 2.1 million natural history specimens, presents educational programs and exhibits and includes a teaching lab, auditorium, and a museum store. The Beaty Biodiversity Museum is divided into several major collections - Spencer Entomological Collection, Cowan Tetrapod Collection, Fossil Collection, Fish Collection, Marine Invertebrate Collection and the Herbarium which has several collections within itself.

The Visitor Services team is the first point of contact for all visitors to the Beaty Biodiversity Museum, welcoming and orienting visitors to facilities and services.

The Visitor Services Clerk processes admission to the Museum; provides information to Museum visitors; attends to the Museum retail store; assists with the membership program; welcomes and coordinates groups upon arrival for program bookings; responds to general inquiries; maintains awareness of Museum security; assists with events and rentals.

Part-time Position

This is a part-time position. The incumbent must be able to commit to a work schedule that includes weekends and holidays regularly, and must be flexible to work occasional evenings and on an on-call basis

Organizational Status

Reports to the Visitor Services Coordinator ; interacts with all Museum staff and visitors which include students, staff, faculty, volunteers, invited guests and the general public.

Work Performed

The Visitor Services Clerk processes admission to the Museum; provides information to Museum visitors; attends to the Museum retail store; assists with the membership program; welcomes and coordinates groups upon arrival for program bookings; responds to general inquiries; maintains awareness of Museum security; assists with events and rentals.

Specific Duties

• Greeting visitors to the Museum and processing admission fees, passes and memberships in accordance with an established rate schedule.
• Performing retail functions, assisting with duties in the Museum retail store including processing sales and inventory, and creating and maintains attractive displays. Provides input about inventory based on customer comments. Under direction from Visitor Services Coordinator, may place orders for inventory renewal.
• Assist in preparing for, and conducting the annual inventory count.
• Performing opening and closing cash-out procedures accurately and generating cash reports as requested.
• Receives, coordinates and responds to requests for group and tour bookings.
• Responding to general inquiries in person, via email, and by phone, redirecting as required.
• Welcoming groups for programs and tours, processing payments and coordinating access with the group leader and Museum Interpreters.
• Collecting data on admissions, membership, bookings and sales
• Assisting with events, including setup and takedown.
• Opening and closing the Museum entrances, admission desk, and gift shop, and locking up securely.
• Maintaining awareness of Museum security and reporting breaches of security or unusual incidences to appropriate authorities.
• Performing simple clerical tasks, such as but not limited to preparing the week's schedule and sorting mail. May assist with correspondence to customers, partners and suppliers.
• Performing other related duties as necessary

Consequence of Error/Judgement

Inability to handle cash accurately would result in inaccurate financial assessments and potential revenue loss. Lack of customer service skills would impact the overall experience of the Museum visitor and negatively impact the Museum's reputation.

Supervision Received

Works under the direct supervision of the Visitor Services Coordinator. Receives detailed instructions on the assignment of new duties, thereafter only on new or unusual problems. All financial transactions are monitored on a continuing basis.

Supervision Given

None. Works collaboratively with other Visitor Services staff to ensure the efficient operation of the admission desk and retail store.

Minimum Qualifications

High School graduation, plus one year of related experience, or an equivalent combina