Sales Associate (Southgate Mall)

La Senza; Edmonton; On-site; CAD 26,000 - 36,000; Full time

Job summary

La Senza in Edmonton is seeking energetic sales associates to deliver a best-in-class customer experience and support daily store operations.

You will engage customers with product knowledge, drive personal sales, process transactions, and help maintain visual displays and inventory accuracy. This role requires teamwork and flexibility for evenings/weekends while upholding brand standards and loss prevention.

Qualifications

• Experience delivering high-quality customer service.
• Ability to drive sales through product knowledge.
• Excellent communication and listening skills.
• Ability to work as part of a team.
• Experience with cashiering or POS transactions.

Responsibilities

• Build connections with customers and demonstrate La Senza selling model.
• Create effortless and inspiring shopping experiences through product knowledge.
• Collaborate with teammates to ensure seamless customer journeys.
• Process transactions, returns, or exchanges accurately.
• Provide inventory insights and product feedback to store leadership.
• Maintain brand standards and a safe, welcoming store environment.
• Assist with merchandise preparation and replenishment and ensure correct pricing.
• Keep merchandise replenished and displays visually appealing.

Skills

Customer service

Sales focus

Communication

Teamwork

Cashier experience

Tools

POS system

Job description

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.

Role and Responsibilities:

• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships