Sales Associate

La Senza; Vaughan; On-site; CAD 20,664 - 27,552; Part time

Job summary

A leading lingerie retailer in Vaughan is seeking passionate sales associates committed to delivering an exceptional customer experience. You will focus on building lasting relationships with customers, processing transactions, and supporting merchandise preparation and store replenishment. The ideal candidate demonstrates excellent customer service, teamwork, and organizational skills. Availability during evenings and weekends is required, and a genuine desire to connect with customers is essential for this role.

Qualifications

• Ability to connect with and relate to customers and build meaningful relationships.
• Excellent listening, organization and follow-through skills.
• Meets defined availability criteria including evenings and weekends.

Responsibilities

• Build lasting customer connections and deliver satisfying experiences.
• Process transactions accurately and create lasting impressions.
• Assist with merchandise preparation and replenishment.

Skills

Customer service

Teamwork

Communication

Sales skills

Job description

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.

Role and Responsibilities

• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria

• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships