Sales Associate

La Senza; Halifax; On-site; CAD 24,000 - 30,000; Full time

Job summary

La Senza in Halifax is seeking a sales associate to deliver a best-in-class, branded customer experience, build loyalty and drive sales. You will connect with customers, share product knowledge and keep the store looking its best.

You will work as part of a team, process transactions accurately, support inventory, pricing, and promotions, and uphold brand standards while maintaining safety and loss-prevention practices.

Qualifications

• Build customer connections and deliver satisfying experiences.
• Knowledge of inventory availability and product feedback.
• Adhere to brand standards and loss prevention practices.

Responsibilities

• Build lasting customer connections and deliver a branded experience.
• Create an effortless, inspiring shopping experience through product knowledge.
• Promote teamwork to ensure a seamless customer journey.
• Process transactions, returns, and exchanges accurately.
• Provide feedback on products to store leadership.
• Reinforce brand standards and safe working environment.
• Support loss prevention and shrink reduction.
• Assist with merchandise preparation and pricing in markdowns and promotions.
• Maintain visual displays to standard.

Skills

Customer service

Teamwork

Communication

Attention to detail

Job description

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.

Role and Responsibilities:

• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships