Sales Associate (Southgate Mall) New Edmonton, AB

La Senza; Edmonton; Hybrid; CAD 28,000 - 36,000; Full time

Job summary

La Senza is seeking sales associates in Canada to deliver a branded customer experience and drive loyalty. You will engage shoppers, share product knowledge, and support the selling model with confidence and enthusiasm.

Responsibilities include processing transactions, maintaining visual displays, and collaborating with the team to ensure a seamless customer journey while adhering to brand standards and loss-prevention practices.

Qualifications

• Customer service oriented, with the ability to build relationships.
• Able to work as part of a team and connect with customers.
• Strong listening and organizational skills.

Responsibilities

• Build lasting customer connections and deliver memorable experiences.
• Provide product knowledge and promote brand standards.
• Process transactions, returns, or exchanges accurately.
• Maintain inventory awareness and feedback to store leadership.
• Keep displays refreshed and prices updated per promotions.
• Support loss prevention through honesty and engagement.

Skills

Customer service

Teamwork

Communication

Listening

Availability

Job description

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.

Role and Responsibilities:

• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships