Sales Associate (Product Advisor) | Canmore

Rocky Mountain Soap Company; Canmore; On-site; CAD 17,047 - 24,280; Part time

Benefits offered by this job

Product discounts

Monthly retail bonuses

Profit sharing program

Coaching support

Culture Club activities

Job summary

Rocky Mountain Soap Company in Canmore, AB, is hiring a part-time Product Advisor to deliver a memorable, authentic in-store experience using extensive natural product knowledge.

You will guide customers toward natural product choices and contribute to a welcoming shopping environment, with a focus on sustainability and customer care. This permanent position requires flexibility to work evenings, weekends and holidays.

Qualifications

• Proven success delivering exceptional customer service in a retail setting.
• Skilled at engaging customers and guiding them to product choices.

Responsibilities

• Consistently demonstrate personal customer service and selling skills per brand standards.
• Encourage and support teammates to foster team spirit.
• Participate in in-store presentation to meet brand standards for optimal shopping experience.
• Share customer feedback with Store Leader to drive continuous improvement.
• Address customer concerns promptly and with intent.
• Aim to drive revenue, ATV, and conversion metrics.
• Ensure products on the sales floor meet brand quality and presentation standards.
• Self-manage tasks that enhance the in-store experience.

Skills

Customer service

Retail experience

Team player

Product knowledge

Flexibility

Job description

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink—unique to each location.

Growing our culture‑focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.

This is a permanent part‑time position requiring a minimum availability of 15 hours per week.

What you'll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team members to cultivate team spirit
• Participate in the completion of in‑store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self‑manage to identify tasks that positively contribute to the in‑store experience

Does this sound like you?

• You have proven success in offering extreme customer service in a retail setting
• You are a team player and a kind person
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'
• You have a flexible schedule and are available to work evenings, weekends, and holidays. This position requires a minimum availability of 15 hours per week, including at least two closing shifts per week and availability on two out of three weekend days (Friday, Saturday, Sunday)

What's in it for you?

• This position pays $19.00 per hour, with the opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts and quarterly allowances
• Share in Rocky’s success - The Great Game profit sharing program
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Product Advisor position until suitable candidate are found.
• Eligibility: Candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume, we would love to meet you!